FAQs

What types of care do you provide?
We offer a wide range of care services, which you can find listed on the our care page of our website. If you’re unsure or have a specific health need not mentioned, feel free to call us—we’re always happy to help.

Do you offer care for people under 65?
Yes, we do. We're happy to talk through your individual needs—just get in touch.

How many residents do you accommodate?
We are registered for 17 residents, though we usually support up to 16 at a time. Our smaller size allows for a warm, family-like environment.

Are you registered with the Care Quality Commission (CQC)?
Yes, we are fully registered with the CQC and follow all regulatory standards for safety and quality.

Can you provide care for specific medical conditions or disabilities?
Yes, we can. Please call us or use our enquiry form and we’ll be happy to discuss how we can support your specific needs.

What training do your staff receive?
Our team undergoes extensive training in areas such as safeguarding, moving and handling, dementia care, food hygiene, infection control, and more—all in line with local authority standards.

What are the rooms like? Can residents personalise their space?
As the home is a converted and adapted house, rooms tend to be on the smaller side. However, we encourage residents to personalise their space, and wherever possible, we support bringing in personal furniture or belongings to make it feel like home.

What is a typical day like for residents?
A typical day is whatever the resident wants it to be! We promote independence and choice. We have flexible meal times, and we’re happy to adapt routines if residents have appointments or family visits.

What kind of meals are served? Are dietary needs catered for?
All our meals are homemade and we cater for a wide range of dietary needs, including PEG feeding and modified diets for conditions like dysphagia. We’re always happy to adjust our menu to suit our residents' preferences.

Are residents able to bring personal belongings or furniture?
Yes, wherever possible, we welcome residents to bring personal items and small furniture to help them feel more comfortable and at home.

Do you provide activities or entertainment?
Yes, we do. We offer a mix of group activities such as floor games, as well as one-to-one sessions tailored to residents who may be less mobile or need more personalised engagement. We also have a visiting hairdresser and aim to create an enjoyable, stimulating environment for all.

Is there a nurse on-site 24/7?
Yes, we have qualified nurses available 24/7 to provide ongoing care and support.

Can residents keep their own GP?
If we’re within their GP’s catchment area and the GP agrees, yes. Otherwise, we have an excellent relationship with our local GP practice.

How is medication managed?
Medication is managed by our 24/7 nursing team. Some residents may be able to manage their own with support, while others have their medication fully administered by our team.

What are your visiting hours?
We welcome visitors at any time. We do kindly ask that meal times are avoided if possible, as these are typically busier periods for our staff and residents.

Are pets allowed to visit?
Absolutely—pets are always welcome! We love seeing them and the joy they bring to our residents.

How do you keep families informed about a resident’s wellbeing?
We stay in close contact with families and are happy to provide updates in the way that works best for you—whether that’s in person, by phone, or another method you prefer.

How do I arrange a visit or assessment?
Just give us a call—we’re always happy to help and talk through the next steps.

What’s the admissions process like?
We understand that moving into a care home can be a big and sometimes emotional decision. Whether it’s for you or a loved one, we’re here to offer support and guidance every step of the way. It all starts with a friendly chat to understand your needs and answer any questions you may have. We’ll then carry out an assessment, which may include input from healthcare professionals or social services, to ensure we can provide the right care for you.

If everything is suitable and you're happy to move forward, we’ll make the transition into our Home as smooth and stress-free as possible. We may also be able to visit you in your current setting to get a clearer picture of your needs.

On arrival, we’ll take time to learn about your likes, routines, and what matters most to you, so we can deliver truly personalised care from day one. Our aim is to make you feel welcome, safe, and supported - because we know this move is about much more than care; it’s about peace of mind for you and your family. 

How much does care cost?
The cost of care depends on the level of support required and the type of care needed – for example, residential, nursing, or continuing healthcare. While there is a minimum rate set by the local authority, the overall cost can vary based on individual care needs and circumstances. 

Do you accept local authority or NHS-funded residents?
Yes, we accept both local authority placements and NHS-funded care where applicable.

Is there a waiting list?
Due to our small size, we don’t hold a long-term waiting list. However, we may have availability depending on your timing, so it’s always worth getting in touch.

Do you offer respite or short-term stays?
Yes, we do. You can learn more about these services on the Our Care page.