User Friendly Troubleshooting Pages

One of the things noted in our analysis was the difficulty in finding information on the help page. This could prove difficult for a customer when they are trying to solve a problem of their own using the Spectrum Help page. In turn, we decided to develop interactive tutorials and also an example of a user-friendly troubleshooting page.

To view the live, interactive webpage, please visit this this link.

Interactive Tutorials

Interactive tutorials, like the ones below, can prove to be beneficial for individuals trying to troubleshoot their internet services due to the visual assistance and assurance of navigating to the correct areas on the screen. Text is also available for the customer to read as they follow the visual cues.

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