Charm – Account Deletion

You can delete your Charm account and all associated data at any time.

In the app: Settings → Account → Delete account → Confirm. Deletion is immediate and cannot be undone.

By e-mail: If you no longer have access to the app, send a request from the e-mail address linked to your account to info@getcharm.app with the subject "Delete my account". We process requests within 30 days.

What is deleted: your profile (skin type, concerns, age, gender), routines and products, skin diary entries and photos, completion history, and your sign-in credentials.

What is kept: subscription purchase records are retained by Google Play / Apple and our payment provider as required by law; anonymised crash and analytics data cannot be linked back to you.