Health Technology Innovation & Incubation Centre (HTIIC)

Health Technology Innovation & Incubation Centre (HTIIC) Launched

SVIMS aspires to be in the lead-pack in health technology development curve.

Tends in Healthcare Ecosystem

1. New generation of technology enabled healthcare:

      • Remote presence
      • Tele health platforms
      • Digital health/ IOT
      • AI & ML

AI & ML are transforming healthcare. It will no longer be inpatient services/outpatient services – it will be ‘care continuum’.

2. “Patient centricity”, “Patient Experience of Care”, “Physician supported self health management”.

3. Block chain: Solutions per data interoperability, while providing security, integrity and portability.

4. Shift from transanctional system to outcome based system; strong collaboration between all stakeholders in healthcare value chain.

5. Outpatient migration during the last three decades will continue- minimally invasive systems of drive for cost reduction.

Health Technology Innovation & Incubation Centre (HTIIC) Launched 28th March, 2018.

(seated from left) Dr.P.V.L.N.Srinivasa Rao, Dean, SVIMS; Dr.T.S.Ravikumar, SVIMS Director cum VC, Dr. Sarthak Das, Sr. Advisor and Research Scientist, Harvard, Sri. Saripalli Kotii Reddy, Founder Chariman, Kotii Group of Technology Ventures R&D Pvt. Ltd and Dr. Alok Sachan, MS, SVIMS with the staff of SVIMS and Kotii Group.

Real-time Patient Experience Portal

Can we measure Patient Experience of Care? Yes, We can!!

“What you can’t measure, you can’t improve” says Dr. T.S.Ravikumar, Director cum Vice Chancellor, SVIMS. So, to measure Patient Experience of Care in real time and to improve the health care services at SVIMS, a feedback system has been developed by Kotii Group of Ventures who are SVIMS Technology Partners. The idea is to know what patients are thinking about the services provided at SVIMS and improve on it.

Kiosks were arranged in different areas of SVIMS hospital to receive feedback from the patients. The feedback system is designed in a way to make it convenient for every patient to use it. Patients can also send their feedback using their phones.

This real time actionable feedback system is first in the country. Ultimately it is symbolic patient centered healthcare taking inputs from care recipients.

SVIMS is the only health system in India that reports several quality & patient safety metrics voluntarily for public access online since June 2016. In March 2018, a real time patient feedback system was launched. There innovations led to SVIMS VC being invited as visiting scholar to Harvard School of Public Health/ Harvard Global Health Institute to conduct seminar in July 2018. He also holds an Endowed chair in Quality/Patient Safety at SVIMS. The data collected through patient experience of care portal was uploaded in SVIMS website on World Patient Safety Day, 9th December, 2018.

SVIMS Real Time Feedback System

The feedback system is first of its to be implemented in hospitals in India. SVIMS online feedback system is developed with international standards with real-time KPI analysis through which the patients/visitors of SVIMS can share their opinion to the leadership group of SVIMS for further necessary action.

The portal is available in 4 languages: English, Hindi, Telugu & Tamil. Patients/Visitors can give their feedback in any of these languages, that they are comfortable in. “Real Time Actionable Patient

Experience of Care is the work in progress over the last 2 years, to bring patients as our key stakeholder , so that they can give feedback confidentially, freely without concern, such that they help SVIMS to improve for meeting each patient’s need” says Dr.T.S.Ravikumar, Director cum Vice Chancellor, SVIMS.

Two Kiosks were installed in main areas of SVIMS to receive patient feedback. Domain level QR code system for each department has been developed and posters with QR codes are placed in 29 places of SVIMS to enable the patients to scan the QR code and submit their feedback through their smart phones.

Each and every feedback is closely monitored by a dedicated team and the feedbacks with 5 or below rating are being taken care within an hour.

SVIMS Technology Partner Kotii Group has been instrumental in developing this system which has benefitted SVIMS in achieving patient centred care.

Patient Experience of Care Consolidated Data as on 01-03-2019

Patient Feedback Management

  • SVIMS PATIENT EXPERIENCE OF CARE (PEC) Team phones the patient/attendant and inquires about exact problem/query as soon as they receive any new feedback.
  • Then the PEC team will inform the problem to the Domain Head concerned for necessary action.
  • Domain Head should solve the problem right away and should report to SVIMS PEC team.
  • All this process should be completed in less than an hour.
  • SVIMS PEC Team maintains a minute-to-minute report on the feedbacks received and action taken and at the end, the report shall be submitted to the Director cum Vice Chancellor.

HTIIC

HTIIC

HTIIC