Privacy Policy

At CELLULAR PRO, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, schedule services, or interact with our business. By using our services, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We may collect the following types of information when you interact with our website or use our services:

• Personal Information: This includes information such as your name, phone number, email address, billing address, and payment details. We collect this information when you fill out forms on our website, request a service, or contact us.

• Device Information: When you visit our website or use our services, we may collect information about the device you use, including your IP address, browser type, device type, and operating system.

• Service Information: When you request a repair or other services, we collect information related to the device being repaired, including its make, model, and nature of the repair required.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and deliver our services, including phone repairs, replacements, and support.

• To process payments for services rendered.

• To communicate with you regarding your repair services, appointments, and inquiries.

• To improve our services, website functionality, and customer experience.

• To send you marketing communications, promotions, and updates (only if you have opted in to receive such communications).

• To comply with legal obligations, such as maintaining records for tax and business purposes.

3. How We Protect Your Information

We take your privacy seriously and implement a variety of security measures to protect your personal information, including:

• Encryption: All sensitive data (such as payment information) is transmitted via secure SSL (Secure Socket Layer) encryption technology.

• Access Control: We restrict access to personal information to authorized personnel only who need it to perform their duties.

• Data Storage: Personal data is stored securely, and we retain it only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

4. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. However, we may share your information with third parties in the following circumstances:

• Service Providers: We may share your information with trusted third-party vendors or service providers who assist us in providing our services, such as payment processors, shipping companies, and repair parts suppliers. These providers are obligated to protect your information and use it only for the purposes for which it was shared.

• Legal Compliance: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena, court order, or government investigation.

• Business Transfers: In the event of a business transfer, such as a merger, acquisition, or sale of assets, your information may be transferred to the new owner as part of the transaction.

5. Your Choices

You have the following rights regarding your personal information:

• Opt-Out of Marketing Communications: If you no longer wish to receive marketing emails or updates from us, you can unsubscribe by clicking the "unsubscribe" link at the bottom of our emails or by contacting us directly.

• Access and Update Your Information: You can request access to the personal information we hold about you and ask us to update or correct any inaccuracies.

• Delete Your Information: You may request the deletion of your personal data, subject to certain exceptions (such as when we are required to retain the information for legal purposes).

6. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your experience and analyze site traffic. Cookies are small files stored on your device that help us understand how you use our website. You can adjust your browser settings to block cookies, but this may affect your experience on our site.

7. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

8. Children's Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected personal information from a child under 13, we will take steps to delete such information as soon as possible.

9. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated "Effective Date" at the top. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.