January 2020 - June 2020

Administrative Officer / Social Media Marketing

Reason for leaving: Owners emigrated, business closed.

References are on request

• Placing order for motor vehicle parts.

• Customer services (complaints, compliments, and queries).

• Ensuring the correct orders are received and booked into the system.

• Answering the telephone.

• Booking in of clients’ vehicles.

• Contacting customers regarding quotations.

• Assisting the owner in designing and developing a social media marketing strategy.

• Setting up and optimizing PPC Campaigns on all major search engines

• Acquired a working knowledge of segmentation and ad serving tools

• Assisted in the design and drafting of company Logos and letterheads.

July 2020 – November 2021

Digital Marketer and Client Liaison Officer

References are on request

• Assisting customers with any queries

• Helping customers over the phone with quotations

• Dealing with customer complaints, finding an amicable solution, focus on building a working

relationship with the customers.

• Banking the stores daily cash take.

• Staff time sheets.

• Taking down potential new clients and ensuring that they receive the quotations or assistance

that they were asking help with – follow up on the client to ensure continual client satisfaction.

• Plan and execute all web, SEO/SEM, database marketing, email, social media, and display

advertising campaigns.

• Design, build, and maintain our social media presence.

• Measure and report performance of all digital marketing campaigns and assesses against

goals (ROI and KPIs).

• Identify trends, insight and optimize expenditure and performance based on the insight.

• Brainstorm new and creative growth strategies through digital marketing.

• Plan, execute, and measure experiments and conversion tests.

• Creating and presenting marketing presentations to clients

• Converting inbound and outbound business owners to clients.

HeyCarter Pty Ltd, 

Finance and Insurance Consultant

3rd January 2023 - Currently Still working here

Will to provide Manager’s contact details and Trainer’s details upon request.

● Utilizing the Carter’s Zoho CRM system proficiently to execute job functions in accordance with company protocols. Expert with completing applications and getting paid out using DealerNet and Seriti  

● Guiding customers through the process of selecting their

ideal vehicle, ensuring a seamless car purchasing

experience.

● Offering expert advice to customers regarding vehicle

finance and insurance options, aiding them in making

informed decisions.

● Orchestrating trade-in valuation processes efficiently.

● Delivering unparalleled customer service, acting as the

primary liaison for all customer interactions.

● Communicating daily with the 4 major banks to negotiate

better deals for my clients in order to gain more sales.

● Currently selling on average 5 - 7 cars per month.