An accomplished marketer and great with customer relations, I have experience in web design, advertising campaigns, email & social media management as well as working experience with customer liaising and car sales.
I'm currently a Finance and Insurance Consultant for the Heycarter Dealership Pty LTD and a Youth leader at Paseo Baptist Church .
MASA TRANSPORT
January 2020 - June 2020
Administrative Officer / Social Media Marketing
Reason for leaving: Owners emigrated, business closed.
References are on request
• Placing order for motor vehicle parts.
• Customer services (complaints, compliments, and queries).
• Ensuring the correct orders are received and booked into the system.
• Answering the telephone.
• Booking in of clients’ vehicles.
• Contacting customers regarding quotations.
• Assisting the owner in designing and developing a social media marketing strategy.
• Setting up and optimizing PPC Campaigns on all major search engines
• Acquired a working knowledge of segmentation and ad serving tools
• Assisted in the design and drafting of company Logos and letterheads.
July 2020 – November 2021
Digital Marketer and Client Liaison Officer
References are on request
• Assisting customers with any queries
• Helping customers over the phone with quotations
• Dealing with customer complaints, finding an amicable solution, focus on building a working
relationship with the customers.
• Banking the stores daily cash take.
• Staff time sheets.
• Taking down potential new clients and ensuring that they receive the quotations or assistance
that they were asking help with – follow up on the client to ensure continual client satisfaction.
• Plan and execute all web, SEO/SEM, database marketing, email, social media, and display
advertising campaigns.
• Design, build, and maintain our social media presence.
• Measure and report performance of all digital marketing campaigns and assesses against
goals (ROI and KPIs).
• Identify trends, insight and optimize expenditure and performance based on the insight.
• Brainstorm new and creative growth strategies through digital marketing.
• Plan, execute, and measure experiments and conversion tests.
• Creating and presenting marketing presentations to clients
• Converting inbound and outbound business owners to clients.
HeyCarter Pty Ltd,
Finance and Insurance Consultant
3rd January 2023 - Currently Still working here
Will to provide Manager’s contact details and Trainer’s details upon request.
● Utilizing the Carter’s Zoho CRM system proficiently to execute job functions in accordance with company protocols. Expert with completing applications and getting paid out using DealerNet and Seriti
● Guiding customers through the process of selecting their
ideal vehicle, ensuring a seamless car purchasing
experience.
● Offering expert advice to customers regarding vehicle
finance and insurance options, aiding them in making
informed decisions.
● Orchestrating trade-in valuation processes efficiently.
● Delivering unparalleled customer service, acting as the
primary liaison for all customer interactions.
● Communicating daily with the 4 major banks to negotiate
better deals for my clients in order to gain more sales.
● Currently selling on average 5 - 7 cars per month.
Excellent communication skills
Ability to work in harmony with co-workers
Able to think under pressure
I work well as a team and alone.
Good time management.
Able to take initiative.
Computer literate
Punctual and well mannered
Creating and maintaining client relationships
Self-motivated yet customer-focused
Proficient in marketing research and statistical analysis
Highly creative with experience in identifying target audiences and devising digital campaigns that engage, inform, and motivate.
Expert in DealerNet, Seriti, Zoho CRM, Zoho People and Zoho Invoice .
Hubspot CRM
Microsoft office
Experience with Adobe and Canva system.
Web and email creation and hosting
