🚀 How do I get started?

• When your courses are assigned, you’ll receive an email from notifications@learning.zywave.com with a “Take Training” button. Click it to begin. If you don’t see the email, please check your spam or junk folder.

📱 Can I take courses on my phone or tablet?

• For the best experience, we recommend using a computer, however, mobile devices may work and performance may vary.

🧭 How do I access my Learner Dashboard?

• Once you create your account, you can log in anytime at https://lms.zywave.com to view your course assignments, check progress, and complete trainings. You can also bookmark the site for quick access!

🔐 I can’t log in. What should I do?

• Make sure you received your welcome email to take courses assigned.

• If you see a “password required” prompt but don’t have one, click “Not you?” or “Don’t have an account?” to continue.

🧊 My course is stuck or won’t load - what now?

• Try a hard refresh:

  • On Windows: Press Ctrl + F5

  • On Mac: Press Command + R

Still frozen? Clear your browser cache or switch to a different browser (Chrome/Firefox). 

📧 Need support? Contact us!

Include the following details in your message:

• Your full name

• Your email address

• Name of the course

• Description of the issue

• A screenshot (if possible)

Email: support@zywave.com