If you are buying a new computer or using a borrowed one, check out our Technology page for minimum system requirements. 

Every semester, you should run your computer through these diagnostics to make sure it's ready to work with Canvas. If your cache needs clearing or your browser or operating system are outdated - you might not see assignments properly or be able to participate in the course. Click this link to take your computer through a battery of tests. It's 15 minutes that will make your life a whole lot easier!

CBU IT Services is available to help students with computer hardware and software problems. Click this link to file a help ticket or call ITS Help. 

• Make sure to read this Quickstart student guide for Respondus.

• If you're having difficulty installing, disable your firewall. Then restart and try again. 

• Respondus is not compatible with Chromebook. 

• If you are using a Surface Pro, it comes with factory installed Windows 10s. This more restricted version of Windows is not compatible with Respondus. You will need to disable 10s and upgrade to Windows 10.  Here are the directions. 

  • If you are unable to upgrade to Windows 10 on your own, contact CBU ITS Help at help@cbu.edu or call (901) 321-4438

  • They may be able to assist you remotely, but your best service will be in-person. 

    • CBU ITS Help hours are 8am-8pm M-F. They are located in St. Joseph's Hall.  Here is a CBU campus map. 

If you need assistance with technology to participate in your courses, apply to the CBU Student Emergency Fund.