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LEARNING OUTCOMES
At the end of the course, you are expected to:
Upon successful completion of this course, the student should be able to:
explain the communication process (theories/models and elements)
identify communication barriers in oral and written communication
explain the nature and importance of non-verbal communication in interpersonal communication
make notes from written sources and take notes from spoken sources
develop critical reading skills for academic texts and workplace documents
write for different audiences, purposes, and contexts (technical and business)
use appropriate writing patterns and paragraphing styles (e.g. the academic essay)
organise presentations using a variety of patterns (extemporaneous, impromptu, etc.)
use accepted citation and referencing conventions in APA/HARVARD/IEEE
incorporate and interpret visual forms of communication in oral presentations and written documents (technical and business)
TERM ONE
Introduction-Definition of Communication-Functions of Communication-Types and Forms of Comm. The Communication Process-Models of Communication-Elements of Communication Communication Barriers- Barriers to communication
Nonverbal Communication(Interpersonal Dynamics e.g. conflict resolution, teamwork) -Paralinguistic features-Proxemics-Kinesics-Oculesics-Haptics-Chronemics-Appearance/ artefacts
Note-making and critical reading skillsNote-taking and listening strategies -Reading and Listening skills-Identifying thesis statements-Identifying topic sentences-Identifying transitional markers-Paragraphing and Paraphrasing-Notes and summaries
Academic Writing Skills-Academic essay structure/organisation *-The writing process-Thesis statement, topic sentences, transitions-Types of writing patterns-Introducing a topic -Concluding a topic-Developing the body paragraphs
Citations and References -APA Documentation style: Citations and references TEST 1: 19 February 2026 TERM TWO
Technical writing-Audience, purpose and context-Technical writing-Types of technical documents-Organising a technical description & use of visuals/diagrams Definitions-Writing definitions -Types of definitions Object description-Describing objects
Mechanism description-Describing mechanisms
Process description-Describing processes-Writing Instructions Business writingLetter layout & forms of address-Letter layout and forms of address-Business communication principles
Types of letters-Letters of complaint & adjustment-Letters of employment and CV writing Memos, notices & email-Memos, Notices, and Email, Instant messaging Reports-Short and long reports (schematic, routine, accident/incident, progress, analytical)-Structure of the long research report
TEST 2: 21 May 2026 TERM THREE
Visual Communication-Use and interpretation of signage, drawings, emoticons, and visual text-Constructing and interpreting graphs/charts and tables-Use of MsWord, MS Excel, and MS PowerPoint in documents
Meetings (agenda, minutes) and Interviews-Chairing a meeting (rules and procedures)-Writing an agenda for a meeting-Writing minutes in a meeting-Communicative structure of appraisal and job interviews Speaking & presentation skills
-Speech types: persuasive speech e.g. debate, informative speeches, introductory speech/thank you speech/farewell speech
-Presentation types (extemporaneous, impromptu, memorised, manuscript reading)Week 10All presentations should be done.
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