Cathay Pacific enforces a clear and structured policy for name corrections to ensure that passenger details match travel documents. This policy is essential for maintaining security, reducing fraud, and complying with international aviation regulations. While Cathay Pacific allows for certain types of name corrections, there are strict limits on what can and cannot be changed.
Cathay Pacific permits name corrections only in cases where the passenger's identity remains unchanged. The goal is to address minor mistakes that might otherwise prevent a smooth check-in process. The following types of name corrections are generally eligible:
Spelling Errors – Simple typographical mistakes in the first, middle, or last name (e.g., “Jonh” to “John”).
Name Order – Reversing or adjusting the order of first, middle, and last names to reflect the correct sequence as seen in travel documents.
Title and Gender Corrections – Changes to titles (e.g., Mr., Ms., Dr.) or gender markers that were selected incorrectly during the booking process.
Middle Name Additions or Removals – If a middle name was omitted or included incorrectly, adjustments can be made to match identification.
Legal Name Changes – If a passenger’s name has changed due to marriage, divorce, or other legal reasons, name corrections are allowed with appropriate documentation (such as a marriage certificate or court order).
Key Point: These corrections must reflect the same person and cannot fundamentally change the traveller’s identity.
Cathay Pacific's policy clearly distinguishes between name corrections and full name changes. The following types of name amendments are not allowed:
Changing Passengers – Transferring a ticket to a different individual is strictly prohibited. If the ticket was booked under the wrong name, the reservation must be canceled and rebooked.
Significant Name Discrepancies – If the name on the ticket does not resemble the passenger’s identification (e.g., “James Lee” to “Daniel Wong”), the booking cannot be amended.
Multiple Name Parts Incorrect – Corrections are allowed only if minor parts of the name need to be changed. Substantial errors involving multiple name segments may require a complete rebooking.
Unauthorized Changes: Attempting unauthorized name changes may result in ticket invalidation, itinerary cancellation, or additional fees.
Contact Cathay Pacific or Travel Agent – Passengers should initiate the correction process by contacting Cathay Pacific’s customer service or their travel agent as soon as the mistake is identified.
Submit a Special Service Request (SSR) – A Special Service Request (SSR) message is required to obtain authorization. An example of the request might be:
“SSR OTHS CX PLS AUTH NAME CORRECTION FROM SMTH/JOHN TO SMITH/JOHN.”
Await Authorization – Cathay Pacific will review the request and respond through the same SSR channel with either approval or denial.
Reissue the Ticket – After approval, the ticket must be reissued, reflecting the corrected name. In most cases, there are no additional fees unless other changes are made to the booking.
Fee for Unauthorized Changes – A fee of approximately USD 60 may apply if name corrections are made without prior approval.
Timing – Name correction requests should be submitted well in advance of the departure date to avoid last-minute complications.
By adhering to Cathay Pacific’s name correction guidelines, passengers can ensure smooth travel without unnecessary disruptions or penalties.