Last updated: October 23, 2026
This Privacy Policy explains how CastleHero (“the App,” “we,” “us,” or “our”) handles information when you play the game, use its features, or contact us.
Privacy contact: developeralokhaldiya@gmail.com
This policy covers the CastleHero mobile application and related support communications.
Game progress and preferences
The App stores information on your device to operate the game and save your progress. This includes player levels, completed stages, heroes, equipment, formations, virtual currency, rewards, purchase entitlements, and gameplay preferences.
Cloud saves
Where platform cloud saving is available, game progress and platform account identifiers may be processed to back up, synchronize, and restore your progress. Android versions may use Google Play Games services, and iOS versions may use Apple iCloud.
Cloud saving depends on the availability of these services and your platform account settings.
Advertising information
Where advertising is enabled, CastleHero uses Google AdMob to provide advertisements, including optional rewarded advertisements.
Google’s advertising services may collect information such as your IP address, advertising or other device identifiers, app and advertising interactions, and diagnostic information. An IP address may be used to estimate your general location. This information supports advertising delivery, measurement, security, and fraud prevention. See Google’s advertising SDK data disclosures.
Purchase information
Where in-app purchases are available, transactions are processed through the applicable app store. We use RevenueCat to help validate purchases, provide purchased benefits, and restore eligible purchases.
Information processed for these purposes may include an app-specific customer identifier, product and transaction identifiers, purchase receipts or tokens, purchase history, and technical information about your device and operating system. RevenueCat generates an anonymous app-specific identifier when no custom account identifier is supplied; this identifier can still distinguish one app customer from another.
We do not receive your full payment card details from these transactions.
Support communications
If you email us, we receive your email address and the information you include in your message, such as a description of a problem or screenshots you choose to provide.
We use information to:
Operate the game and remember your progress and preferences.
Back up and restore progress where cloud saving is available.
Process, verify, and restore purchases.
Deliver advertisements and provide associated rewards.
Diagnose technical problems and respond to support requests.
Prevent fraud, duplicate purchase fulfillment, and misuse.
Meet applicable legal obligations.
Where applicable law requires a legal basis for processing, the basis depends on the activity. It may include providing the services you request, your consent, legitimate interests such as security and support, or compliance with legal obligations.
Information may be processed by the providers involved in the features you use, including:
Google: advertising, Google Play purchases, and Google Play Games cloud saving. Google Privacy Policy
RevenueCat: purchase validation, purchase history, and entitlement management. RevenueCat Privacy Policy
Apple, where applicable: App Store purchases and iCloud saving. Apple Privacy Policy
These providers have their own privacy practices. RevenueCat processes app customer information on behalf of app developers, as explained in its privacy policy.
Information may also be disclosed when required by applicable law or when reasonably necessary to protect users, investigate fraud, or protect legal rights.
Where required and supported, the App presents advertising consent choices. An Ad Privacy Choices option may also appear in the in-game shop so you can review or change your choices.
Depending on your location, settings, and consent, advertisements may be personalized, non-personalized, or otherwise limited.
You can also manage available advertising identifier and advertising privacy settings through your device. Rewarded advertisements are optional; you can choose not to watch them.
Local game data remains on your device until it is removed through available device storage controls or otherwise deleted. Device backups or cloud saves may restore previously saved information.
Uninstalling the App does not necessarily delete cloud saves, purchase records, or information held by service providers.
We retain support communications and other information under our control for as long as reasonably necessary to address requests, provide services, prevent fraud, resolve disputes, or meet legal obligations. Retention by platform and service providers is governed by their applicable policies and obligations.
To request deletion of information under our control, email developeralokhaldiya@gmail.com. We may need information reasonably necessary to verify your request and identify the relevant records. Some records may need to be retained where required by law.
Depending on your location and applicable law, you may have rights to access, correct, delete, or obtain a copy of personal information, restrict or object to certain processing, or withdraw consent.
Withdrawing consent does not affect processing that lawfully occurred before withdrawal. You may also have the right to complain to your local data protection authority.
Contact developeralokhaldiya@gmail.com to make a privacy request. Requests concerning information independently controlled by Google or Apple may also require using their account privacy controls.
We take reasonable measures to protect information handled through the App. However, no method of electronic storage or transmission can guarantee complete security.
Our service providers may process information in countries other than your country of residence, where privacy laws may differ.
CastleHero is intended for users aged 13 and older and is not directed to children under 13.
We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided personal information through the App, contact developeralokhaldiya@gmail.com. We will investigate and take appropriate steps to remove information under our control as required by applicable law.
We may update this Privacy Policy to reflect changes to the App, its services, or applicable requirements. Updates will be published on this page with a revised “Last updated” date. Additional notice will be provided where required by law.
For privacy questions, concerns, or requests relating to CastleHero, contact:
Email: developeralokhaldiya@gmail.com