Candace Ward-Portfolio

Scoping Form Template

At the heart of any good design is effective scoping. I created this scoping form to make our intake process smoother and more focused, helping stakeholders come prepared to our scoping calls. Because of this, we spend less time gathering basics and more time having thoughtful discussion that gets to the root of the problem and aligning on what will actually make an impact.

Skills you'll see:

ADDIE - Analysis
Design Thinking Mindset
Project Mangement Workflow
Stakeholder Engagement & Alignment

CWard Scoping Form Template Example

Example Disconnect Microlearning

This recreated (with IP removed) 10-15 minute Articulate Storyline microlearning was designed to help employees apply best practices from our customer service model when handling challenging disconnect customer contacts. Using real-world scenarios and verbatim pulled directly from customer calls, the experience focuses on practical application and decision-making in moments that matter.

Storyline Skills you'll see:

Visual Design
Buttons, Triggers, States, Layers, Hotspots
Smooth Animations and Transitions
Performance-focused learning design

Storyline Drag & Drop Example

Who doesn't love a good Drag & Drop activity? Here's an example built in Storyline that was part of a larger online training.

Storyline Skills you'll see:

Visual Design
Buttons, Triggers, States
Freeform Question

RTW Calculator

This tool was built in Storyline and embedded into a Google Site to be an easy-to-use resource to help leaders make quick decisions and provide accurate information.

Storyline Skills you'll see:

Text Input Fields, Variables, Javascript

Rise 360 Microlearning

This recreated (and shortened) "put-it-all-together" microlearning was embedded within our internal Learning Album.

Rise 360 Skills you'll see:

Microlearning Design
Scenario Building

Culture Comms Candace Ward.mp4

Canva Comms Design

A recreated communication example designed in Canva for screens across international vendor call centers to bring Verizon’s Culture and Credo to life for agents.

Canva Skills you'll see:

Vendor Comms Layout & Design
Timing and pacing of animations
Video creation with background audio

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