About Me
Embedded Files
I design learning with a servant leadership mindset, empowering those who serve our customers.
I design learning with a servant leadership mindset, empowering those who serve our customers.
I began my 13-year career at Verizon on the frontlines as a Customer Service Representative. That experience shaped how I approach learning, grounded in empathy for the pace, pressure, and expectations of customer-facing roles.
As I transitioned into Learning & Development, I have focused on designing solutions that support the people doing the work, reducing friction, building confidence, and enabling stronger performance where it matters most.
I design learning programs that change behaviors to drive measurable business results.
I design learning programs that change behaviors to drive measurable business results.
I focus on creating learning experiences that deliver real, measurable impact. Through targeted strategy and thoughtful design, I’ve reduced churn by 6.3%, drove completions to over 90%, and improved program satisfaction from ~20% to ~80% across 2,500+ employees. My work has also accelerated ramp-to-productivity by 20% and supported large-scale enablement efforts across organizations of 35,000+ agents.
I lead with warmth, curiosity, and genuine care.
I lead with warmth, curiosity, and genuine care.
Results matter to me, but the way we achieve those results matters just as much. I focus on building cultures, systems, and experiences that allow people to do their best work. I believe high performance grows naturally in environments where people feel supported, connected, and challenged in healthy ways.
I’m fluent in the tools that bring learning to life.
I’m fluent in the tools that bring learning to life.
From building interactive courses in Articulate Storyline and Rise 360, to producing polished videos and media with Camtasia, Vyond, Snagit, Canva, and Adobe Creative Cloud, I pair strong visual design with Adult Learning Theory to create the right product for the learning need. I have created Job Aids with Microsoft Office and Google Workspace, and built guided simulations with Skyllful. I streamline workflows and project plans with Smartsheet, Adobe Experience Manger, and Figma. I also integrate AI tools like ChatGPT, Copilot and Gemini to move faster, think bigger, and continuously elevate the learner experience.
Awards & Recognition
Awards & Recognition
My work in learning and development has been consistently recognized for driving measurable impact across customer service and operational teams. From enterprise-level honors such as a Brandon Hall Gold Award and contributing to Verizon L&D initiatives recognized in Training Magazine’s Hall of Fame, to internal recognitions for performance and leadership, these awards reflect my focus on building scalable, high-impact learning programs that improve both employee experience and business outcomes.
My CliftonStrengths
Influencing – Competition
Motivates self and others to a higher standard of performance. Raises a group’s achievement level by creating a culture of winning and aspiring to be the best.
Relationship Building – Harmony
Naturally practical and prefer emotional balance. Prevents arguments before they start by quickly help others find common ground and a resolution.
Strategic Thinking – Analytical
Natural ability to investigate, diagnose and identify patterns results in valuable insights that are logical and well-thought-out. Critical thinking helps clarify reality and provides objectivity.
Executing – Consistency
Easily and quickly make judgments and create systems that are fair to everyone. As a result, people know what to expect from you.
Executing – Discipline
Controlled planning and routines increase efficiency and bring predictability and structure to turmoil.
Originally from Baldwinsville, NY, I now live in Huntsville, AL with my laid-back, fun-loving husband, our two hilarious, imaginative kids, and our three rescue dogs, Hank, Avery, and Roxy.
Outside of work, I’m usually making something. I run a small handmade business with my husband creating candles and air freshies and anything else we think of. Our house has slowly turned into a full-on maker space with a Cricut, 3D printers, an xTool laser cutter, and a growing wood shop. In the summer, you’ll find us at local craft markets, usually running on caffeine and controlled chaos.
I’m also a self-proclaimed nerd who loves to laugh, with a lifelong love of video games, tech, and anything science-related. Oh, and I will absolutely debate anyone that Shrek is the funniest movie ever made.
Page updated
Google Sites
Report abuse