TERMS & CONDITIONS(December 2024)
Tickets
Your ticket is a record of our agreement to carry you or to arrange for your carriage. The Company will not replace lost, mislaid or stolen tickets. You will be required to purchase a new standard fare ticket to enable you to travel. Your ticket is non-transferable and may only be used for whom it has been bought. You must travel with a valid ticket. If a ticket is spoiled or tampered with, it will be invalidated.
As per terms & Conditions refused are not offered.
Day Return Tickets
Are valid for one outward journey on date of issue, and for return journey on the same day.
Children fares
Child fares are applicable to those between 2 years and 10 years of age. All children aged 10 years and under are eligible for concession fares on Caltran Coaches . Children aged two years and under may travel free but they must be accompanied by a parent or guardian.
Children aged ten years and under:
Children aged ten years and under cannot travel alone on any Caltran Coaches Ltd. service. They MUST travel with a parent or guardian, except when travelling with other children to and from school.
Post primary school student fares
Children aged 16 and under are applicable for a school child rate. Children between 10 and 16 must pay the correct fare or risk being refused entry on any Caltran Coaches Ltd. service.
Free Travel Passes
If you qualify for free travel, you must carry your pass with you when using Caltran Coaches Ltd. Free travel passes are non-transferrable and can only be used by the named person. Passengers presenting a Free Travel Pass are required to have PHOTO ID eg. Driver License, Passport etc.
A Free Travel Pass may be confiscated if there are reasonable grounds for suspecting that the pass is being misused.
The Tax Saver scheme
Caltran Coaches Ltd. Tax Saver Ticket only applicable to annual tickets which can only be purchased from our office .
Seat Belts:
You are required by law, to wear the seatbelt provided at all times whilst seated.
Smoking / Littering:
Electronic cigarettes: the use of electronic cigarettes or any smoking devices is not permitted on our services.
Smoking and littering is prohibited aboard the bus.
Alcohol / Drugs:
Caltran Coaches Ltd. reserves the right to refuse to transport a person
a) Under the influence of alcohol or drugs,
b) Who is incapable of taking care of him/herself (this does not apply to persons who are accompanied by an attendant or nurse),
c) Whose conduct is such or likely to be such as to make him or her objectionable to other passengers or prospective passengers,
d) Who refuses to comply with any lawful rule or regulation. Such persons may be removed from the bus at such place along the route as the driver may select. Caltran Coaches Ltd. shall not issue any compensation for passengers removed en route.
Luggage:
All luggage must be labelled and is carried at owners risk. Medication, money, travel/identity documents and other valuable items must not be carried in luggage but should be carried on the person at all times. Caltran Coaches Ltd. cannot take responsibility for forgotten, lost, damaged, or stolen property during the bus loading/unloading period. If you find any property of any other person on any coach, you must hand it over to the driver.
Make sure you are on the correct service:
You are responsible for boarding and getting off the service at the correct destination.
Delays
Caltran Coaches Ltd. will not be liable for delays caused by accidents, breakdowns, road conditions, weather and other conditions beyond its control. Williams Coaches Ltd. does not guarantee to arrive at or depart from any point as a specific time.
Dogs and other animals
Guide dogs accompanying passengers who hold a Registered Blind Persons Pass are carried free of charge on Caltran Coaches Ltd. services. Apart from the foregoing exception, dogs, cats or any other animals or live fowl of any description WILL NOT be carried.
Internet on the bus:
We offer complimentary internet service, however Caltran Coaches Ltd. cannot take any responsibility for damage, or viruses during its use on the bus. We will do our best to provide wireless service on the bus, however as we all know sometimes technical difficulties might prevail, preventing us from providing the service.
Effect of late arrival:
Caltran Coaches Ltd. shall not be liable to a passenger if s/he misses any service as a result of his/her late arrival, and shall not be obliged to hold up any service to wait for him/her, if passenger misses a service.
Timetable/Fares:
Timetable/Fares subject to change without notice, check website regularly for updates.
Passenger Seating
Please note that the company does not guarantee a seat in the Company's buses or coaches on a particular service. If a bus full sign is displayed, you may have to wait for the next available departure time on the schedule timetable.We advise that wheelchair users book at least 24 hours by phone in advance
Privacy Policy
Caltran Coaches Ltd (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.
For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at https://sites.google.com/view/caltran/home.
“Service” refers to the Company’s services accessed via the Site, in which users can book tickets for services.
The terms “we,” “us,” and “our” refer to the Company.
“You” refers to you, as a user of our Site or our Service.
By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use (found here: https://sites.google.com/view/caltran/terms-conditions?authuser=0), and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.
I. INFORMATION WE COLLECT
We collect “Non-Personal Information” and “Personal Information.” Non-Personal Information includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. Personal Information includes your email Address, age demographic,Bank Details, which you submit to us through the registration process at the Site.
1. Information collected via Technology
To activate the Service you do not need to submit any Personal Information other than your email address. To use the Service thereafter, you do not need to submit further Personal Information.. However, in an effort to improve the quality of the Service, we track information provided to us by your browser or by our software application when you view or use the Service, such as the website you came from (known as the “referring URL”), the type of browser you use, the device from which you connected to the Service, the time and date of access, and other information that does not personally identify you. We track this information using cookies, or small text files which include an anonymous unique identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal information about that user and keep a record of the user’s preferences when utilizing our services, both on an individual and aggregate basis. For example, the Company may use cookies to collect the following information:
· Age Demographic of our customers.
The Company may use both persistent and session cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser.
2. Information you provide us by registering for an account
In addition to the information provided automatically by your browser when you visit the Site, to become a subscriber to the Service you will need to create a personal profile. You can create a profile by registering with the Service and entering your email address, and creating a user name and a password. By registering, you are authorizing us to collect, store and use your email address in accordance with this Privacy Policy.
3. Children’s Privacy
The Site and the Service are not directed to anyone under the age of 16. The Site does not knowingly collect or solicit information from anyone under the age of 16, or allow anyone under the age of 16 to sign up for the Service. In the event that we learn that we have gathered personal information from anyone under the age of 16 without the consent of a parent or guardian, we will delete that information as soon as possible. If you believe we have collected such information, please contact us at caltrancoaches@gmail.com.
II. HOW WE USE AND SHARE INFORMATION
Personal Information:
Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your Personal Information with third parties without your consent. We do share Personal Information with vendors who are performing services for the Company, such as the servers for our email communications who are provided access to user’s email address for purposes of sending emails from us. Those vendors use your Personal Information only at our direction and in accordance with our Privacy Policy.
In general, the Personal Information you provide to us is used to help us communicate with you. For example, we use Personal Information to contact users in response to questions, solicit feedback from users, provide technical support, and inform users about promotional offers.
We may share Personal Information with outside parties if we have a good-faith belief that access, use, preservation or disclosure of the information is reasonably necessary to meet any applicable legal process or enforceable governmental request; to enforce applicable Terms of Service, including investigation of potential violations; address fraud, security or technical concerns; or to protect against harm to the rights, property, or safety of our users or the public as required or permitted by law.
Non-Personal Information:
In general, we use Non-Personal Information to help us improve the Service and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Site. This Privacy Policy does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
In the event we undergo a business transaction such as a merger, acquisition by another company, or sale of all or a portion of our assets, your Personal Information may be among the assets transferred. You acknowledge and consent that such transfers may occur and are permitted by this Privacy Policy, and that any acquirer of our assets may continue to process your Personal Information as set forth in this Privacy Policy. If our information practices change at any time in the future, we will post the policy changes to the Site so that you may opt out of the new information practices. We suggest that you check the Site periodically if you are concerned about how your information is used.
III. HOW WE PROTECT INFORMATION
We implement security measures designed to protect your information from unauthorized access. Your account is protected by your account password and we urge you to take steps to keep your personal information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures including encryption, firewalls and secure socket layer technology. However, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. By using our Service, you acknowledge that you understand and agree to assume these risks.
IV. YOUR RIGHTS REGARDING THE USE OF YOUR PERSONAL INFORMATION
Caltran Coaches will not contact you for marketing purposes. We may send you administrative emails including, for example, periodic updates to our Privacy Policy.
V. LINKS TO OTHER WEBSITES
As part of the Service, we may provide links to or compatibility with other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain. This Privacy Policy applies solely to information collected by us through the Site and the Service. Therefore, this Privacy Policy does not apply to your use of a third party website accessed by selecting a link on our Site or via our Service. To the extent that you access or use the Service through or on another website or application, then the privacy policy of that other website or application will apply to your access or use of that site or application. We encourage our users to read the privacy statements of other websites before proceeding to use them.
VI. CHANGES TO OUR PRIVACY POLICY
The Company reserves the right to change this policy and our Terms of Service at any time. We will notify you of significant changes to our Privacy Policy by sending a notice to the primary email address specified in your account or by placing a prominent notice on our site. Significant changes will go into effect 30 days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Site and this privacy page for updates.
VII. CONTACT US
If you have any questions regarding this Privacy Policy or the practices of this Site, please contact us by sending an email to caltrancoaches@gmail.com.
Last Updated: This Privacy Policy was last updated on 14/03/2022.