Is Calls For Comfort strictly for Muslim women?
The Calls For Comfort is a service that is by Muslim women, for Muslim women - although, it is open to women in the entire nation as a service.
What is the purpose of Calls For Comfort?
The Calls For Comfort provides a safe, anonymous and informed platform for you to call and talk about anything on your mind - without judgement, or blame.
What is the cost of the call?
The Calls For Comfort is free of cost.
When can I call?
The Listening Heart is operational between 12:00 pm - 5:00 pm (CST), and 9:00 pm -2:00 am (CST), seven days of the week.
How do I know who will answer my call?
You do not know who will answer your call. The Calls For Comfort is completely anonymous - neither the callers nor the volunteers know who they are talking to.
What if I want to talk to the same volunteer the next time I call?
If you have found a connection with; you feel comfortable with; you do not wish to restate your past experience; or any other reason that makes you want to talk to the same volunteer, then you are welcome to ask the volunteer when their next shift will be with Calls For Comfort so that you can call back and talk to them.
How do I know which day to call to be able to talk to a volunteer that has expertise in the area I need?
Calls For Comfort does not give professional advice. However, every volunteer at the Calls For Comfort is multifaceted, with sound experience in helping others. In the event that you have a question for a very specific field of expertise, you are welcome to ask the volunteer for resources.
How can I be sure that my identity will not be revealed?
You will not be asked for any form of identifying information by the volunteer who receives your call.
Is what I share confidential?
Yes, absolutely. Nothing you talk about during your conversation is recorded or documented in any way.
Is it an option for me to have an online session where I can see the person I am talking to?
Unfortunately not. The Calls For Comfort is very strict about maintaining anonymity and confidentiality, and an online session does not allow for that.
Do I need to be concerned about my medical insurance billing me after the call?
Absolutely not. The Calls For Comfort is 100% free.
What is the maximum number of calls I can make?
There is no limit to the number of times you can call the Calls For Comfort warmline.
How long is each calling session?
Your call can be as long as you want it to be - the volunteers at the Calls For Comfort are here to listen.
Since the phone number for the Calls For Comfort uses Central Standard Time, does that mean only people living in that time zone can call?
No. The Calls For Comfort is a nationwide service that is available to anyone that would like to talk.
Is the Calls For Comfort a substitute for a professional counselor?
The Calls For Comfort is absolutely not a replacement for any medical professional, in any capacity.
Should I continue my therapy sessions while talking to someone at the Calls For Comfort?
Since the Calls For Comfort cannot be considered “medical help”, there is no doubt that your therapy sessions should be continued.
What if I do not like the volunteer that has picked up my call?
The volunteers at the Calls For Comfort will be in constant rotation. So if you are not satisfied with the person you are talking to, you are welcome to call back another day, or another time during the same day, and speak to someone else.
If I am not satisfied with the service I have received, or wish to offer suggestions for improvement, what can I do?
The Calls For Comfort website has a section for stating your grievances and suggestions. Please fill out the Call Evaluation form and submit it. You can rest assured that your concerns will be taken seriously and the necessary actions will be implemented.
What if I don’t just want to talk about things - I actually want to bring a change in my life?
Change is a process. The more you call the Calls For Comfort, the more chances you will have to reflect and brainstorm ideas that may be helpful to your situation.
Since this is a calling service for the Muslims, by the Muslims, can I call and get religious advice?
No. The Calls For Comfort is not a religious service, and therefore, will not be eliciting religious advice.
What if I am not fluent in English and I need to talk?
We, at the Calls For Comfort, try to be as inclusive as possible. We offer our free, warmline service in several languages. Since the Calls For Comfort is a confidential calling service, you will have to call and ask the volunteer which day to call for your particular language of choice, and if it is available.
What if I call late, but need to continue talking after the Calls For Comfort operational hours are over?
As long as you call within the designated time for Calls For Comfort, the volunteer will be happy to continue the conversation for as long as you may need.
What if I do not want to talk to anyone and I only want to text?
Texting is an option that is offered by the Calls For Comfort - so please, feel free to use it.
Is texting also anonymous?
Yes. Texting is also done anonymously at the Calls For Comfort.