CallMeTaxi Privacy Policy
CallMeTaxi Privacy Policy
Effective date: 11 August 2026
Developer / Operator: Chris TayZa
App: CallMeTaxi
Privacy contact: callmetaxi9@gmail.com
This Privacy Policy explains how CallMeTaxi, operated by Chris TayZa, accesses, collects, uses, stores, shares, retains, and deletes information when you use the CallMeTaxi Android application and related services.
1. Information we collect
Depending on the features you use, CallMeTaxi may collect or process the following categories of information:
• Account and profile information: name, phone number, user ID, account role, authentication information, and account status.
• Driver and vehicle information: vehicle type, vehicle number, township or service area, and other information needed to operate driver features.
• Location information: approximate and precise device location used for driver availability, order handling, pickup/acceptance location, trip operation, route or map features, and safety/operational functions. When required for an active trip or an enabled driver feature, location processing may continue while the app is in the background.
• Trip and order information: order IDs, creator/driver IDs, pickup and trip-related data, order status, timestamps, distance, fare or amount, vehicle/order type, and trip history.
• Communications: private chat, support chat, staff/admin group chat, system messages, and related message metadata.
• Wallet and transaction records: in-app wallet/credit balances and records such as top-up, redeem, direct-transfer or related operational transaction history where those features are available.
• Device and notification information: device/app identifiers and push-notification tokens needed to deliver service notifications, order alerts, chat alerts, and operational messages.
• Technical and security information: information reasonably necessary to maintain sessions, prevent abuse, troubleshoot failures, secure the service, and protect accounts and transactions.
2. How we use information
We use information to:
• create and manage CallMeTaxi accounts;
• provide driver, dispatch, order, trip, map, chat, notification, support, and staff-management functions;
• show relevant driver/order status and enable operational coordination;
• calculate, display, record, and reconcile trip amounts and in-app wallet/credit activity;
• provide customer support and investigate reported problems;
• maintain service reliability, synchronize data, prevent fraud or abuse, and protect users and the service;
• comply with applicable legal obligations and resolve disputes.
3. Location data
Location is a core operational feature of CallMeTaxi. It may be used to show driver availability, support order acceptance and pickup coordination, provide map/tracking functions, and operate active trips. Background location, where enabled and permitted by Android, is used only when necessary for an active trip or other clearly active driver functionality. CallMeTaxi does not use location data for third-party advertising.
4. How information is shared
We do not sell personal information. Information may be disclosed or processed only as needed to operate CallMeTaxi, including:
• Other CallMeTaxi users: limited operational information may be visible to users involved in an order/trip or to authorized staff, such as user/driver identifiers, relevant contact or trip information, order status, and location needed for the service.
• Authorized staff: SuperAdmin, Admin, Monitor, support or other authorized operational roles may access information necessary for dispatch, support, safety, finance/credit administration, auditing, or service management.
• Service providers: infrastructure and technology providers may process data on our behalf to provide backend hosting, realtime synchronization, maps, push notifications, and platform services. These include Appwrite services and Google services such as Google Maps Platform, Firebase Cloud Messaging, Google Play services, and related Android platform components used by the app.
• Legal and safety reasons: information may be disclosed when reasonably necessary to comply with law, respond to valid legal process, prevent fraud or abuse, protect safety, or defend legal rights.
5. Data storage and security
CallMeTaxi uses technical and organizational safeguards designed to protect user information. Access to backend data is limited according to app roles and operational need. Networked services use secure transport where supported. No system can guarantee absolute security, but we work to reduce unauthorized access, alteration, disclosure, or loss.
6. Data retention
We retain account and service data only for as long as reasonably necessary to provide CallMeTaxi, maintain security and service integrity, resolve disputes, prevent fraud or abuse, and meet legitimate legal or regulatory obligations. Some trip, transaction, security, or audit records may need to be retained after an account deletion request when there is a legitimate legal, fraud-prevention, security, accounting, or dispute-resolution reason. Where retention is necessary, access is limited and the data is not retained for unrelated purposes.
7. Account and data deletion
If you have a CallMeTaxi account, you may request deletion of your account and associated personal data through our external deletion request page. You can also contact callmetaxi9@gmail.com.
After verifying that the request relates to the correct account, we will delete the account and associated data except information that must be retained for legitimate reasons described in this policy. Temporary disabling or freezing of an account is not treated as deletion.
8. Your choices and permissions
You can manage Android permissions through your device settings. Disabling a permission may prevent features that depend on that permission from working. You may contact us to ask privacy questions or request correction or deletion of applicable personal information.
9. Children
CallMeTaxi is intended for adult taxi/transport users, drivers, and authorized operational staff. It is not directed to children under 18.
10. Third-party services
CallMeTaxi relies on third-party technology services to provide core functionality. Those providers may process information under their own privacy terms when they act independently. Users should also review applicable Google/Android and other service-provider privacy information where relevant.
11. Changes to this policy
We may update this Privacy Policy when CallMeTaxi features, data practices, legal requirements, or service providers change. The updated policy will show a revised effective date. Material changes will be communicated through an appropriate channel where required.
12. Contact us
For privacy questions, requests, or concerns:
Chris TayZa — CallMeTaxi
Email: callmetaxi9@gmail.com
Account deletion: CallMeTaxi users can request account deletion through the published CallMeTaxi Account & Data Deletion web page. A readily discoverable in-app deletion path must also be available before public release.
© 2026 Chris TayZa / CallMeTaxi