We understand that having someone new in your home can feel uncomfortable at first. Whether you choose to stay or leave during your appointment is completely up to you.

If you are home, we’re happy to work around your routine. We can start in the area you’re using and continue through the rest of the home with minimal disruption.

Our goal is to make the experience as comfortable and seamless as possible for you. Many of our clients choose to provide access ahead of time for added convenience.

We provide all necessary cleaning products and equipment, with the exception of vacuums.

To prevent cross-contamination between homes and protect clients with allergies, we do not transport vacuums from one home to another. For this reason, we ask that a working vacuum is available for use during your service.

A properly functioning vacuum makes a significant difference in the quality of your floors. Please ensure it is in good working condition prior to your appointment. We will empty the canister after each use and dispose of debris outside to prevent dust from re-entering the home.

If you have specific product preferences, we’re happy to accommodate. Please have any specialty products (such as granite polish) available for use during your service.

We love pets! For their safety and ours, we ask that pets are secured or kept in a designated area during your cleaning.

Some pets may be sensitive to noise, equipment, or cleaning products, and keeping them contained helps us work safely and efficiently.

If your pet is comfortable around cleaners, they are welcome to be out. However, for overly curious or high-energy pets, we recommend keeping them separated.

Aggressive pets must be securely contained for the safety of our team.

We require a walkthrough for all initial, deep, and post-construction cleanings. This allows us to assess your home, understand your specific needs, and provide an accurate estimate. It also gives you the opportunity to meet face-to-face and discuss exactly what you’re looking for.

During the walkthrough, we’ll review the size and condition of your home, your lifestyle needs, any add-on services, and what is included (and not included) in your cleaning.

Estimates are honored for 30 days. For recurring services, we’ll also go over scheduling and ongoing rates.

We stand by our pricing—if a job takes longer than expected, your quoted price remains the same. If anything unexpected comes up during your service, we will always communicate with you before proceeding.

Service times vary depending on the size and condition of the home. We focus on quality and attention to detail rather than rushing through a job.

Each service includes detailed cleaning of kitchens, bathrooms, floors, and living areas.

For safety and liability reasons, we do not move heavy furniture, clean biohazards, or handle excessive debris.

The tidier the home, the more we can accomplish during your visit. We’re here to focus on detailed cleaning, so a little preparation beforehand allows us to deliver the best results possible.

Before your cleaner arrives, please review the following:

🧺 Tidying

Please put away personal items such as clothing, toys, and clutter. Everything has a place, and we want to avoid misplacing your belongings while cleaning.

👕 Laundry & Rugs

Please remove any dirty laundry from floors and put away clean laundry prior to your appointment.

Cleaning day is also a great time to wash any washable rugs. Since rugs collect a lot of dirt and pet hair, placing clean rugs back down after your service helps maintain freshly cleaned floors.

🍽️ Dishes

Please have dishes completed before your cleaning. We do not currently offer dishwashing services, and we need access to the sink during your appointment.

The sink is sanitized at the end of your service.

🛏️ Bedding

We offer a complimentary bedding change for one (1) bed during recurring services. Additional beds are $5 each.

To request this, please leave clean sheets out on the bed. We will strip the current bedding and remake the bed with fresh linens. (We do not run laundry unless requested.)

🚪 Areas Not Ready

If there are areas you’re not ready to have cleaned, simply close the door. We will respect your space and only clean accessible areas.

This helps us focus on what we do best—delivering a detailed, high-quality clean every time.

We take pride in working with clients who value quality, consistency, and attention to detail.

For the best results, we ask that your home is kept at a comfortable temperature (around 70° or below) during your cleaning.

Cleaning is physically demanding work, and a cooler environment allows us to work efficiently and maintain a high level of detail.

You’re welcome to adjust the temperature back to your preference once the service is complete.

Clients are responsible for providing access at the scheduled time. If we are unable to enter, the appointment may be subject to a lockout fee.

Pricing is based on the size, condition, and type of cleaning.

We do have a minimum service charge. Final pricing is confirmed after a walkthrough or initial assessment

We accept cash, check, Venmo, and Zelle.

Payment is due upon completion of service. A $25 late fee will be applied for each week payment is not received.

Returned payments are subject to a $40 fee.

Repeated late payments may result in discontinuation of services or a switch to cash-only terms.

We require at least 72 hours’ notice for cancellations or rescheduling. Appointments canceled with less than 72 hours’ notice may be charged in full.

Skipped Appointments:

Skipped cleanings disrupt scheduling and workload. A fee of $25 per missed week will be added to your next service.

(Example: Bi-weekly clients will incur a $50 fee if one appointment is skipped.)

We understand that pests can happen. However, in the case of an active or ongoing infestation that poses a risk of cross-contamination, services will be paused immediately and payment will be due in full.

Services may resume once the issue has been properly addressed.