How to Use CO FAMLI 

Notifying the Employer

Whether you are already approved for FAMLI, or still in the application process and awaiting approval, following the steps below when notifying United that you will miss work are best practice and help prevent errors in administration.  However, nothing prevents you from applying for FAMLI after a "regular" sick call and within 30 days of your first day of work missed (90 days in extenuating circumstances, such as not being aware of FAMLI).

1. Always give as much notice as possible .

2. Call 800-FLT-LINE and follow prompts for regular sick leave.

3. At the start of the call, get the NAME of the FAST representative.

4. Next, state that you are "Denver based and placing yourself on "Colorado FAMLI Leave for Self/Family Member/SAFE or other".

5. The absence should continue to "roll" until you call in well by calling FAST when you are ready to come back to work.

6. The codes that should be placed on you Master Schedule will be:

   • FCS (CO FAMLI for Self) Unpaid and conditionally rolls in the Master Schedule. If your absence is 30 days or less, you must call yourself OFF sick leave when you are ready to return to work. More than 30 days may require a Return to Work Absence Certificate. 

   • FCE (CO FAMLI  for Family Member/Designated Person) Unpaid and conditionally rolls in the Master Schedule. NEW: You must call FAST to remove the CO FAMLI absence code and update your status when ready to return to work.

Following the above steps should ensure your FAMLI is administrated correctly by United, including ensuring you are NOT paid from your sick bank (since FAMLI is paid by the State). If for some reason you are paid from your sick bank, you will have to pay this back to UA so maybe set it aside as you will be contacted for repayment. 

Below is a complete list of CO FAMLI codes that will be available in Cosmos, CCS and your eWork History:

New Process Effective Nov 1, 2026

What's changing?
Previously, employees applied directly with the State of Colorado and did not need to notify United of their intent to use CO FAMLI. The State Leave team received notice from the state and updated the employee's calendar in eTA. Under the updated process, employees must also submit a Help Hub request to notify United of their leave.

The new process
Effective Nov 1 (and for claims that were filed on Oct 15 or later), Colorado-based employees must first apply directly with the State of Colorado for CO FAMLI leave and obtain a claim ID. They must then submit a Help Hub request to notify United of their intent to use CO FAMLI leave.

Once the request is processed, the employee will receive a state leave ID number. Employees must use this ID when requesting CO FAMLI-eligible time off through the FAST team. A step-by-step process is outlined below for your reference.

Following the call out process helps ensure your time is coded correctly. Approved CO FAMLI absences will not be counted against your attendance record. To help prevent delays in receiving your state leave ID number, submit a Help Hub case immediately after applying with the State of Colorado for CO FAMLI.

Steps employees will need to follow are: 

1. Apply with the State of Colorado for CO FAMLI and obtain a CO FAMLI claim ID directly from the state

2. Submit a Help Hub case notifying the company of the pending absence which includes the:

   • CO FAMLI claim ID

   • CO FAMLI leave reason (own serious health condition, care for a family member, bonding with a new child, military exigency, or safe leave)

   • Leave start and end dates

   • Type of leave (continuous or intermittent)

3. Wait to receive the state leave ID number before requesting to use CO FAMLI via FAST (If your need for leave is unexpected, call out as usual, note that the absence may be CO FAMLI, and complete the state application and Help Hub case as soon as practicable. A pending state leave ID will not delay or deny protected leave).

Note: Employees who have filed a new CO FAMLI leave request with the state on or after October 15 should submit a Help Hub case. 

If you have any questions, please submit a Help Hub general state leave request. 

Sincerely,

State Leave Team

Questions for United HR/Admin?

• For questions about United Airlines' administration of Colorado FAMLI Leave , please email United Airlines Denver HR Kathy Benavides at kathy.benavides@united.com.

Filing Your Claim with the State

Notice and Filing (When Applying Online)

• You must file your claim with the state by accessing the Colorado My FAMLI+ online portal. Your claim should be filed within 30 days after your first day of work missed.

• Any FAMLI claim filed between 31-90 days after the first date of absence will be considered if the Claimant also establishes good cause for the delay. Reasons for filing late after 30 days may include: 

  • you were never notified by your employer about the FAMLI program 

  • you are a new hire and were not advised individually at based orientation about FAMLI (for orientation dates Jan 1, 2024 or later)

  • you were not notified about the FAMLI program within 5 business days of notifiying your employer of a qualifying event 

• If your planned leave is for Parental Bonding, notice to the employer should be given 30 days prior, if possible.

UA's Employer ID Number (FEIN)

• When asked, United's Employer Identification Number (EIN) is 74-2099724.

Average Weekly Work Schedule

• When you initially apply for FAMLI, under Employer Info, you will be asked to enter your Weekly Work Schedule. This is for data collection and will not affect how you are paid. Just take your average monthly hours, divide by 30 and enter that amount of hours for each of the 7 days. 

  • • (Ex 90 hours per month is 3 hours per day) 

• If you are applying for Intermittent leave, you will be adjusting this each time you report work missed at the end of the week. 

Reporting Work Missed (for Intermittent Leave only)

• For intermittent claims, after your claim is approved and when reporting your hours of work missed, be sure to report Flight Credit hours (not duty hours or time away from base) since it is the flight credit hours for which we are paid. 

• Before reporting work missed at the end of any week where you missed work, be sure to update your schedule first and then report hours missed against that updated schedule. 

• Whenever you miss work, at the end of that calendar week you will have a 72 hour window (Sunday - Tuesday) in which to report work missed. ALWAYS be sure to update that week's work schedule FIRST before reporting. 

Updating Your Weekly Work Schedule (for Intermittent Leave ONLY)

• When reporting work missed after each week, you will need to update your weekly work schedule so that your pay will be calculated correctly. NEW! Here is a video explaining how to report hours missed each week, including how to update your Last Week's Work Schedule for our irregular schedules.

How your Pay is Calculated (Intermittent Leave)

• After updating that week's work schedule and reporting your hours of work missed for that week, you will be paid based on the percentage of work missed against THAT week's schedule. 

  • Ex. If you were scheduled to work 20 hours for the week and you missed 10 hours, you will be paid 50% of your Weekly Claim Benefit. If the next week you are scheduled to work 10 hours and you miss 10 hours, you will be paid 100% of your Weekly Claim Benefit. 

• Keep in mind that whatever percentage of your Weekly Claim Benefit you are paid for that week, you will also be charged that same percentage of 1 week from your 12 week allotment. 

  • Ex. Using the example above, if you miss 10 hours out of a 20 hour work week, you will be charged 3.5 days out of your 12 week allotment (or whatever is left for that Benefit Year). If you miss 10 hours out of a 10 hour work week, you will be charged the full week. 

While you do not need to have a My FAMLI+ account prior to calling FAST to notify the company of your need for time off, if you know in advance it's best to get the application and claims process started as soon as possible, and you will need to create a CO FAMLI+ account in order to do that. Remember you have 30 days from the first day of work missed to file your claim, normally. 

How to File an Appeal

If for some reason your claim is denied (either for the $2500 earnings requirement or for medical/situational facts that were provided), you can appeal the decision by going to your MY FAMLI+ account and accessing the “appeals” options provided through My FAMLI+. Simply log into your account, navigate to the “Claim Details” page and follow the instructions for an “appeal.” Refer to the “Filing An Appeal” section of the My FAMLI+ User Guide.

Note:  My FAMLI+ will route an employee’s appeal through a redetermination review. After that review, My FAMLI+ will allow an employee to select “appeal” a second time, which will serve as a request for a hearing before the FAMLI Appeals Unit.

Questions about your MY FAMLI+ Account

If you have a specific question related to your FAMLI+ account, please contact the FAMLI customer support team directly at 1-866 CO FAMLI (1-866-263-2654) Monday - Friday 8 a.m. - 4 p.m. for immediate support.