Please read the following terms carefully before confirming your reservation.

1. Reservation & Payment

• Reservations are confirmed only after full payment of the rental fee has been received.

• A valid Government-issued ID or Student ID is required for verification.

• Submitted payments are non-refundable once the booking has been confirmed.

2. Security Deposit

• A refundable security deposit of ₱1,000 is required before the dress is released.

• The deposit will be returned after the dress has been inspected and found free from damages, stains, missing accessories, or alterations.

• Refunds will be processed within 1– 2 days after the dress is returned and inspected.

3. Rental Period

• The standard rental period is three (3) days:

Day 1 – Shipping/Pick-up Day (10:00 AM - 12:00 PM)

Day 2 – Event Day

Day 3 – Return Day (10:00 AM Standard Time)

• Renter must send a message 15-30 minutes before agreed return time.

• Early return is acceptable.

4. Courier and Shipping

• By SAJ Rentals arrnages shipping and return via Lalamove.

• Delivery fees are shouldered by the renter.

• BY SAJ RENTALS is not liable for delays caused by third-party couriers.

5. Late Returns

• Returns made up to four (4) hours beyond the agreed return time will incur a ₱300 deduction from the security deposit.

• Returns made more than four (4) hours late, especially if they affect the next booking, may result in the forfeiture of the full ₱1,000 security deposit.

• Dresses not returned on the agreed return date will be subject to a late fee of ₱300 per day.

• The late fee will continue to accumulate until the dress is returned.

• SAJ Rentals reserves the right to deduct any unpaid late fees from the security deposit.

• Failure to return the dress within two (2) days after the agreed return date may result in the renter being charged the full replacement value of the dress, if deemed necessary. SAJ Rentals also reserves the right to pursue legal action to recover the item or any associated costs.

6. Sizing & Alterations Policy

• Renters are responsible for reviewing the dress measurements and selecting the appropriate size before confirming their reservation.

• Differences in fit due to body shape, personal preference, or sizing expectations do not qualify for refunds, exchanges, or cancellations once the dress has been released.

• To preserve the quality and condition of our dresses, any form of alteration, adjustment, tailoring, or modification is strictly prohibited.

7. Dress Care

• Dresses must be returned in the same condition as received.

• Do not alter, cut, sew, dye, or modify the dress without written permission from BY SAJ RENTALS.

• Please avoid activities that may cause excessive damage, stains, tears, or missing embellishments.

8. Damages & Loss

• Repairable Damage/ Minor issues (buttons, hooks, zippers, etc.) will be deducted from the renters security deposit.

• Lost, severely damaged, or unreturned dresses may require payment of the dress's full replacement value.

9. Cancellation Policy

• No cancellations after 3 days from booking confirmation.

Cancellation within 3 days from booking confirmation: 50% refund

Cancellation beyond 3 days from booking confirmation: No refund

• Bookings may be rescheduled once (within 3 days after booking), subject to dress availability.

• Requests for dress changes made on the actual rental date will incur the full rental fee of the new dress.

• The rental fee paid for the previously resrved dress is non-refundable.

10. Liability in Transit Cases

• Once the dress has been handed over to the courier, both the renter and SAJ Rentals must cooperate in tracking and receiving the parcel.

• If the dress is lost, returned, or damaged during transit due to the renter's actions or negligence (such as being unresponsive, failing to receive the parcel, refusing delivery, providing incorrect delivery information, or failing to report issues upon receipt), the renter may be held liable for:

- The full replacement value of the dress; and

- Any losses resulting from affected bookings, if applicable.

• If the renter receives an incorrect item or a dress different from what was booked, liability and any refund entitlement will be determined based on the findings of the investigation and supporting evidence provided by all parties.

• If the renter is found to be at fault:

- No refund will be issued.

- Any shipping costs incurred to return the item to SAJ Rentals may be deducted from the security deposit.

• If SAJ Rentals or the courier is found to be at fault:

- Applicable refunds or remedies will be provided in accordance with the company's refund policy.

• Any dispute, claim, or incident involving courier transit must be reported immediately and will be reviewed within forty-eight (48) hours upon receipt of all necessary evidence and documentation.

11. Delivery & Return Confirmation

• The renter must confirm receipt of the dress upon delivery and confirm the return of the dress once it has been handed over to the courier.

• For courier transactions, the renter is encouraged to take photos of the rider, vehicle plate number, and waybill during both delivery and return for documentation purposes.

• If the renter fails to confirm receipt or return of the dress, or fails to provide reasonable documentation when requested, and such failure contributes to the loss or theft of the dress, the renter may be held liable for the resulting damages, including the replacement value of the dress.

12. Documentation & Assessment

• SAJ Rentals will provide photos of the dress before shipment to document its condition.

• Upon receiving the dress, the renter is encouraged to take photos and immediately report any concerns or discrepancies.

• Before returning the dress, the renter is encouraged to take clear photos of its condition for reference.

• In the event of a dispute regarding the condition of the dress, available photos, videos, and other supporting documentation from both parties will be used for assessment.

• If the renter does not provide any supporting documentation, SAJ Rentals' records and documentation may be used as the basis for assessment.