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The right of return is valid within 4 days of purchase. Sending a return is easy:
1.Pack the items in a suitable package BEING CAREFUL TO PACK IT WELL SO THAT IT IS NOT DAMAGED, DAMAGED ITEMS WILL NOT BE REFUNDED 2.Send the package to the return address at Star Eventi & Servizi Via Goffredo Mameli, 200, 73025 Martano LE Italy. Keep the shipping receipt when you send the package; in the event that the package is lost during delivery, you will be asked for the receipt for control. We will take responsibility for the package as soon as it arrives at our warehouse. You will be contacted via email as soon as we receive it.
YOUR POSSIBILITIES - REFUND OR EXCHANGE: 1. Refund in EUROS of the entire cost of the item 2. Exchange for Other items 3. Credit to your personal customer account, to be spent on your next purchase 4. The refund will be made by the same means as payment with which the purchase was made within 5 working days
You will also be able to reserve the items you would like to Exchange before someone else can purchase them. Simply contact us on our telephone number: Whatsapp +39 348 0911515, or write to our customer service. Returns justified by our error will be immediately replaced or refunded
Food, good food, is our passion: a passion that we jealously guard and that we like to close in a package like a precious thing, that we don't want to let slip away, but that we love to give to special people. Food and wine gifts are perfect for various uses and offer, in this sense, luxury products for their extraordinary refinement and for the fact that they respond to the need to rediscover the flavors of the past. It can be luxury corporate gifts to thank employees and customers following an important company milestone, or corporate Christmas gifts to thank them for working together during a long working year.
COMPLAINTS AND MANUFACTURER'S WARRANTY
Returns that depend on the manufacturer of the product (for example storage defects) will be immediately shipped to the manufacturer.
As soon as the manufacturer communicates with us whether the return has been accepted and is justifiable, you will be able to choose between an exchange or a credit to the customer account.
In the unfortunate event that your item has a storage defect, don't worry, simply contact us and we will try to resolve it as quickly as possible and satisfy you in every way.
IT IS IMPORTANT TO KNOW THAT:
IT IS IMPORTANT TO KNOW THAT:
When ordering, you must enter your data CAREFULLY AND PRECISION, providing all useful and necessary information to reach the destination: interior, floor, staircase, intercom, name on a shop sign, contact details of a doorman, your mobile number , etc.
You need to have your orders delivered to destinations where someone is always present.
It is up to the buyer to carry out appropriate checks on the goods upon receipt of the items and to forward any reports
Failure to deliver and storage costs.
In case of non-delivery due to the absence of the recipient at the specified address, the courier will retry the delivery and will subsequently contact the customer by telephone to arrange an appointment. The customer will be able to indicate a delivery date and time slot. To avoid incurring storage costs, the customer must be available for delivery no later than the day established in the contract. In case of impossibility to carry out the delivery even on the agreed day, the goods will go into storage, due to impossibility in carrying out the delivery and the contract you have made with us will not be considered terminated, therefore the purchase order will be canceled to the pursuant to the art. 1456 c.c. and you will pay any additional storage costs that may arise.
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