Privacy Policy

BuildFusion Services Pty Ltd
Last Updated: 1 October 2026

BuildFusion Services Pty Ltd (“BuildFusion”, “we”, “us” or “our”) respects the privacy of our customers, website visitors, contractors, suppliers and other people who communicate with us.

This Privacy Policy explains how we may collect, use, store and disclose personal information when you visit our website, request a quotation, contact us, engage our services or otherwise interact with BuildFusion.

We aim to handle personal information responsibly and, where applicable to our business, in accordance with Australian privacy requirements.

1. Information We May Collect

Depending on how you interact with us, we may collect information such as:

Contact Information

This may include your:

Full name
Email address
Telephone or mobile number
Suburb and postcode
Project or service address
Preferred method of contact

Project Information

When you request a free quote or engage our services, we may collect information relating to your project, including:

Type of service required
Property or project location
Project description
Approximate measurements or area
Tile type or size
Renovation requirements
Preferred commencement date
Photographs of the project area
Floor plans, drawings or other documents you provide
Information about existing site conditions
Other information you voluntarily provide about the project

Please avoid including unnecessary personal or sensitive information in photographs, plans or documents you send to us.

2. Free Quote Requests

Our website may allow customers to submit a request for a free quotation.

When you submit a quotation request, we may collect the information necessary to understand your project and contact you about it.

Submitting a quote request does not necessarily create a contract between you and BuildFusion.

Information provided through the quotation form may be used to:

Review your project requirements
Contact you regarding your enquiry
Request additional information
Arrange a site inspection where required
Prepare an estimate or quotation
Follow up regarding the quotation
Provide the requested services if you decide to proceed

Any quotation or estimate may be subject to further assessment, measurements, site conditions, materials, scope of work and other relevant project requirements.

3. Photographs and File Uploads

You may choose to provide photographs, plans, drawings or other documents to help us understand your project.

These materials may contain information about your property.

We may use these materials for purposes such as:

Assessing the proposed work
Preparing a quotation
Planning the project
Communicating with you about the work
Keeping appropriate project and business records

We will not intentionally publish photographs of your property as marketing or portfolio material solely because you submitted them for a quote.

Where we wish to use identifiable customer project photographs for promotional purposes, we may seek appropriate permission where required.

4. How We Use Personal Information

We may use personal information for legitimate business purposes including:

Responding to enquiries
Providing quotations and estimates
Providing tiling, renovation and related services
Scheduling work
Communicating about projects
Managing customers and projects
Preparing invoices
Processing and recording payments
Maintaining accounting and taxation records
Managing suppliers and subcontractors
Responding to complaints or disputes
Improving our services and website
Maintaining website security
Meeting applicable legal and regulatory obligations

We do not intend to use personal information for purposes unrelated to our business without an appropriate reason or permission.

5. Zoho Invoice and Business Systems

BuildFusion may use Zoho Invoice or other business software to manage customers, estimates, quotations, invoices, payments and business records.

Where appropriate, information transferred to these systems may include:

Customer name
Business or company name
Email address
Telephone number
Billing or project address
Quotation information
Description of work
Invoice details
Payment records

The relevant third-party service provider may process or store information according to its own privacy and security practices.

Our website should not display private Zoho account credentials, API keys, access tokens or other confidential administrative information.

6. Google Services

Our website may use Google services, particularly where the website is created or hosted using Google Sites or uses services such as Google Forms, Google Maps or other Google products.

For example, information submitted through a Google Form may be processed using Google's services.

Google's own terms and privacy policies may apply when you interact with these services.

7. Cookies, Analytics and Website Data

Depending on how our website is configured, our website or third-party services may collect technical information such as:

Browser type
Device type
Operating system
Approximate location based on technical information
Pages visited
Date and time of access
Referring website
Website interaction information

If we introduce tools such as Google Analytics or advertising/marketing technologies, we may update this Privacy Policy and provide any notices or choices required for those technologies.

8. How We May Share Information

We do not intend to sell your personal information.

We may disclose information where reasonably necessary for operating our business or providing services, including to:

Employees or authorised representatives
Contractors and subcontractors
Accountants or bookkeepers
Professional advisers
IT and website service providers
Cloud storage providers
Invoicing and accounting platforms
Payment providers
Suppliers where required for a project
Government or regulatory authorities where legally required

We aim to limit information disclosed to what is reasonably necessary for the relevant purpose.

9. Payment Information

Where customers make payments through a third-party payment provider, bank or invoicing platform, payment information may be processed by that provider.

We do not intend to collect or store complete credit or debit card details directly through a basic website quotation form.

Customers should only provide payment information through an authorised payment method communicated by BuildFusion.

10. Marketing Communications

If you choose to receive marketing communications from BuildFusion, we may contact you regarding relevant services, projects or business updates.

Where applicable, you can ask us to stop sending marketing communications.

Submitting a quotation request does not automatically mean that you have agreed to receive unrelated promotional marketing.

Operational communications concerning your enquiry, quotation, invoice or active project are different from promotional marketing.

11. Security

We take reasonable steps appropriate to our business to protect personal information from misuse, loss, unauthorised access, modification or disclosure.

Measures may include appropriate password protection, access controls and reputable third-party business platforms.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

For this reason, please do not submit unnecessary sensitive information through our website.

12. Retention of Information

We may retain information for as long as reasonably necessary for the purpose for which it was collected and for legitimate business, accounting, taxation, insurance, dispute-management and legal requirements.

When information is no longer required and there is no lawful reason to retain it, we may take reasonable steps to delete, destroy or de-identify it where appropriate.

13. Access and Correction

If you believe personal information we hold about you is inaccurate or you wish to request access to or correction of your personal information, please contact us.

We may need to verify your identity before providing access to personal information.

There may also be circumstances where access cannot be provided or where certain information must be retained.

14. Third-Party Websites

Our website may contain links to third-party websites or services, such as social media platforms, Google services, WhatsApp or invoicing/payment providers.

Once you leave our website and use a third-party service, that provider's privacy practices and terms may apply.

BuildFusion is not responsible for the privacy practices of independent third-party websites.

15. Children's Privacy

Our services are primarily intended for property owners, businesses and people arranging construction or renovation services.

Our website is not designed specifically to collect personal information from children.

16. Complaints and Privacy Enquiries

If you have a question or concern about how BuildFusion handles your personal information, please contact us first so that we can review the matter.

BuildFusion Services Pty Ltd
Sydney, NSW, Australia
Email: buildfusion.sydney@gmail.com
Phone: [ADD YOUR BUSINESS PHONE NUMBER]

Please provide sufficient information for us to understand and respond to your enquiry.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our website, business practices, technology or legal requirements change.

The latest version will be published on this website with an updated “Last Updated” date.

18. Contact Us

For questions about this Privacy Policy or the handling of your information, please contact:

BuildFusion Services Pty Ltd
Sydney, NSW, Australia
Email: buildfusion.sydney@gmail.com
Phone: 0480783399

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