Support

App: Bug Bite Identifier: AI Scan
Version: 1.0.2
Contact: juyana.islam.dev@gmail.com

Frequently asked questions

How do I restore my subscription on a new device?
Open the app, go to Settings › Restore Purchases, and use the same Apple Account you subscribed with.

How do I cancel my subscription?
Open the Settings app on your iPhone or iPad, tap your name › Subscriptions › Bug Bite Identifier, then tap Cancel Subscription. You keep Premium until the end of the current period.

How do I get a refund?
Purchases are handled by Apple. Request a refund at reportaproblem.apple.com.

What happens to my photos?
Your history stays on your device. To identify a photo, the app sends it to our AI provider (OpenAI) only after you allow it. You can turn this off anytime in Settings › AI Data Sharing. Details are in the Privacy Policy.

How do I delete my data?
In the app, go to Settings › Delete All Data, or delete the app.

The app said my photo doesn't show a bite or bug.
Retake the photo in good light, close to the bite or with the insect in focus. Your free scan is not used when this happens.

Is this medical advice?
No. The app is for education only and can't diagnose or treat anything. Talk to a healthcare professional about any bite or reaction. In an emergency, call your local emergency number.