BSL Loyalty — Support

Need help with the BSL Loyalty app? You're in the right place. Below are answers to common questions and how to reach us.

Contact us: bsltechtt@gmail.com  Location: Trinidad & Tobago Hours: Monday–Saturday, business hours (AST)

We aim to respond to all support emails within 1–2 business days.

Getting started

What is BSL Loyalty? BSL Loyalty is the membership app for BSL's device-care program. It holds your digital membership card, tracks your registered devices, and lets you view and request your membership benefits.

How do I get an account? Accounts are created by BSL staff when you join the program. You'll receive a sign-in email and a temporary password. Open the app, choose Customer Sign In, and log in with that email and password.

Signing in

I forgot my password. On the Customer Sign In screen, enter your email and tap Forgot password?. We'll email you a secure link to set a new password. If you don't see the email, check your spam folder.

My email or password isn't working.

• Make sure your email is typed exactly as registered, with no extra spaces.

• Passwords are case-sensitive.

• If it still fails, use Forgot password? to reset, or email us at bsltechtt@gmail.com .

I'm not receiving the reset email. Check your spam/junk folder first. If it still hasn't arrived after a few minutes, contact us and we'll help reset your account manually.

Your membership card

Where is my membership card? After signing in, your digital card and barcode appear on the home screen. Tap the barcode to enlarge it (the screen brightens automatically) so staff can scan it in-store.

My card or tier looks wrong / didn't update. Pull down to refresh the screen. If it's still not right after approval of a membership request, contact us and we'll check your account.

I have more than one card. If you hold multiple memberships, you can swipe between cards on the home screen.

Benefits & devices

How do I use a benefit? Open your card, view your tier's benefits, and submit a request from within the app. BSL staff review and approve benefit claims.

How are my devices listed? Devices you've purchased or registered with BSL appear in your account, along with health-check history. Health checks are recorded by BSL staff.

Privacy & account

How is my data handled? See our Privacy Policy for full details on what we collect and how it's protected.

How do I update my details or delete my account? Email bsltechtt@gmail.com to update your information or request deletion of your account and data.

Still need help?

Email us at bsltechtt@gmail.com with:

• Your name and the email on your account

• A short description of the issue

• A screenshot, if it helps

We'll get back to you within 1–2 business days.