Privacy Policy — BSL Loyalty

Effective date: 29 June 2026 Last updated: 29 June 2026

BSL ("we", "us", "our") operates the BSL Loyalty mobile application (the "App"), a membership and device-care loyalty program for our device-repair business in Trinidad & Tobago. This Privacy Policy explains what information we collect, how we use it, and the choices you have.

By creating an account or using the App, you agree to the practices described here.

1. Who we are

Business: BSL (Trinidad & Tobago) Contact: bsltechtt@gmail.com

If you have questions about this policy or your data, contact us at the email above.

2. Information we collect

We only collect information needed to operate the loyalty program.

Information you or our staff provide

• Account & identity: first and last name, email address, phone number.

• Identification (optional): form of ID and ID number, where you choose to provide it to verify membership.

• Login credentials: your account password (stored only in encrypted/hashed form by our authentication provider — we never see your plain-text password).

• Profile photo (optional): a photo associated with your membership, if added by you or our staff at your request.

Information created by using the App

• Membership details: your membership tier, member ID/barcode, status, and renewal dates.

• Device records: devices you have purchased or registered with us (model, serial number, purchase date, price).

• Service activity: device health-check dates, benefit claims and their status, and membership requests.

Information collected automatically

• Basic technical data needed to keep you signed in and to operate the App (e.g., session tokens). The App does not include third-party advertising or analytics trackers.

We do not collect your precise location, contacts, browsing history, or financial/payment-card details through the App.

3. How we use your information

We use your information to:

• Create and manage your loyalty account and membership.

• Authenticate you when you sign in and let you reset your password.

• Display your membership card, tier, and benefits.

• Track device purchases, health checks, and benefit eligibility.

• Process and review membership and benefit requests.

• Send you account-related emails (such as password-reset links).

• Provide customer support and keep records required to run the program.

We do not sell your personal information, and we do not use it for third-party advertising.

4. The camera and photos

• The camera is used only when staff scan a member barcode or take a profile photo at your request. Camera images are not collected in the background.

• Photo library access is used only when you or staff choose a profile photo to upload.

You can decline these permissions in your device settings; some features (barcode scan, profile photo) will then be unavailable.

5. How your information is stored and protected

• Your data is stored in our secure backend hosted by Supabase (our database and authentication provider), which acts as our data processor.

• Data is transmitted over encrypted connections (HTTPS/TLS).

• Passwords are stored only as salted hashes by our authentication provider.

• Access to member data is restricted to authorized BSL staff and protected by row-level security rules.

While we take reasonable measures to protect your information, no method of storage or transmission is completely secure.

6. Sharing your information

We share personal information only:

• With service providers (such as Supabase) that host and process data on our behalf, under their own privacy and security obligations.

• When required by law, or to protect our rights, safety, or property.

We do not share your information with advertisers or data brokers.

7. Data retention

We keep your information for as long as your membership account is active, and for a reasonable period afterward to meet legal, accounting, and operational requirements. You may request deletion of your account and associated data (see Section 8).

8. Your choices and rights

You may:

• Access or update your account information by contacting us or asking BSL staff.

• Reset your password at any time from the sign-in screen.

• Request deletion of your account and personal data by emailing bsltechtt@gmail.com.

• Withdraw optional information (such as ID details or your profile photo).

We will respond to verified requests within a reasonable timeframe.

9. Children's privacy

The App is intended for our customers and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will revise the "Last updated" date above and, where appropriate, notify you within the App. Continued use of the App after changes means you accept the updated policy.

11. Contact us

Questions or requests about your privacy or this policy:

BSL Email: bsltechtt@gmail.comTrinidad & Tobago