Cancellation Policy/Payments

Cancellations by the customer at least 10 days before the event.

Customers who have paid a 50% booking fee can re-schedule their booking to a different date within 12 months of their original booking and payment already made would carry forward to the new booking. If they choose not to reschedule they will lose the 50% booking fee.

Cancellations by the customer less than 10 days but more than 3 days before the event.

Customers cancelling for any reason within this time period after having paid full balance will recieve 50% of the payment back.

Cancellations by the customer less than 3 days before the event.

If your booking is cancelled for any reason less than 3 days before the event, then there will be no refund of any part of the payment.

Payments

A 50% Booking fee is required to secure your booking and then the full balance is required at least 10 days before your event, you can pay your remaining balance any time up until the 10 days before. Late payments after the agreed date will incur a  £5 per day late fee. If you have not paid for your hire and cancel after the 10 days before your event has passed you will still be expected to pay in full.

What is our booking fee?

This fee covers admin costs for organising your hire and creating a booking it is not a non-refundable deposit. The amount taken will be fully put towards your booking and taken off your final bill. You will be asked to pay the remaining amount of your booking 10 days before your event.