Our Services: Engineering the Human Stack

We help new tech managers move from reactive "firefighting" to proactive leadership through Team Reliability Engineering (TRE). Our engagements are project-based, data-driven, and designed for immediate impact.

1. The Diagnostic Phase: Team Reliability Diagnostic (TRD)

Before we re-architect, we audit. The TRD is a low-friction "health check" for your team's human infrastructure.

• Format: A focused online assessment for managers and optional team-member interviews.

• What it measures: We identify "leadership debt," hidden bottlenecks, and single points of failure (SPOFs).

• The Outcome: You receive a Reliability Score and a high-level summary of your team's "toil budget".

• Best for: Managers who know something is wrong but need the data to pinpoint exactly where the system is failing.

2. The Implementation Phase: Team Resilience Architecture (TRA)

Once the gaps are identified, we implement the solution. The TRA is our flagship one-month consulting engagement.

• Duration: 4 weeks.

• Core Focus: We re-engineer roles and responsibilities to foster a culture of resilience and self-management.

• The Process: * Week 1: Deep-dive interviews with 5-6 diverse team members to surface recurring frustrations.

  • Week 2: A shared vision and strategy session to align team values with organizational purpose.

  • Week 3: Designing a Role Redundancy Plan to ensure you are no longer the single point of failure.

  • Week 4: Launching "Safe Enough to Try" micro-experiments to build long-term psychological safety.

• The Deliverable: A self-sustaining team culture where success is no longer dependent on manager-led heroics.

3. Scalable Solutions: The TRE Knowledge Base

For managers looking for self-paced growth or long-term team development.

• TRE Foundations: A short course or guide on translating SRE concepts like SLOs and Error Budgets into team management.

• The Toil Reduction Playbook: A practical guide to identifying and automating administrative management chores.

• Blameless Post-mortem Facilitation: Toolkits for running non-punitive incident reviews.

Why Consulting?

While coaching focuses on the individual, TRE Consulting focuses on the System. We don't just talk about leadership; we provide the architectural blueprints to make your team more reliable, more effective, and more human.

"A manager’s success is measured by the team’s ability to thrive and self-heal in their absence."