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As an ACUHO-I intern with the University of Cincinnati Housing Services, I had the incredible opportunity to dive into a range of meaningful projects; from researching methods to help optimize the moving cart process and producing an engaging HR onboarding video, to enhancing Desk Assistant training and leading benchmarking and feedback initiatives. I also supported summer conference check-ins and got to connect with some fun student staff as well. Each project allowed me to grow professionally while reaffirming my deep admiration for the field of Higher Education and my genuine love for housing and residential life.
As an ACUHO-I intern with the University of Cincinnati Housing Services, I had the incredible opportunity to dive into a range of meaningful projects; from researching methods to help optimize the moving cart process and producing an engaging HR onboarding video, to enhancing Desk Assistant training and leading benchmarking and feedback initiatives. I also supported summer conference check-ins and got to connect with some fun student staff as well. Each project allowed me to grow professionally while reaffirming my deep admiration for the field of Higher Education and my genuine love for housing and residential life.
I conducted a benchmarking project focused on the use and management of moving carts during student move-in. This involved reaching out to multiple campuses to gather insights on their processes, policies, and best practices. I then compiled the findings into a presentation that included key comparisons and recommendations tailored to improving the moving cart experience at UC
Project #1: Moving Cart Benchmarking
Project #1: Moving Cart Benchmarking
In this presentation I presented and summarized data I collected from the benchmarking study on moving cart management systems, sourcing information and feedback from a diverse array of colleges. I then shared my recommendations for a possible solution to help UC more efficiently manage the check-in/out process for moving carts during large move-ins/outs. I also shared other possible solutions as well as some added notes on software to use for future considerations and on different storage methods post fall move-in.
Project #2: HR Presentation
Project #2: HR Presentation
As part of an HR-focused initiative, I collaborated with Margaret Fogler to create an onboarding video for Housing Services Student Associates. Margaret provided excellent direction throughout the project, helping guide the content and ensure alignment with departmental goals.
I crafted the presentation by gathering and organizing the necessary resources, writing the full script, and coordinating the voiceover to bring the video to life. Additionally, I designed and structured a helpful infographic to accompany the video, offering a clear and accessible visual reference for new student associates. Together, these tools support a more engaging and informative onboarding experience.
To support the enhancement of Desk Assistant (DA) training at the University of Cincinnati, I conducted a benchmarking project that involved outreach to over 20 institutions across the country. The purpose of this initiative was to gain a broader understanding of how other universities structure, deliver, and evaluate their DA training programs.
To better understand the DA experience during summer conference check-ins, and to identify areas for improvement, I created an anonymous 10-question Microsoft Form covering topics like general experience, communication and training, logistics and support, and space for suggestions and final thoughts. The goal was to gather honest, thoughtful input directly from the DAs. Their feedback is incredibly valuable—not only does it highlight what’s working well, but it also helps us spot opportunities to make their experience smoother, more consistent, and better supported moving forward.
Project #4: Summer Conferences
Project #4: Summer Conferences
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