FREQUENTLY ASKED QUESTIONS
FREQUENTLY ASKED QUESTIONS
We’ve answered some of the most common questions below.
WHERE ARE YOU BASED?
We operate from two hubs, Upington and Groblershoop. Both are in the Northern Cape. We don’t have a physical storefront because we operate mainly online. Whether you're across town or across the country, we're just a click away.
ARE ALL THE PRODUCTS PERSONALIZED?
Yes, we specialize in custom work! Depending on the item you are interested in, we can add names, quotes, dates, artwork, and/or photos of your choice. Whatever you choose is already included in the price.
ON WHAT TYPE OF SUBSTRATES DO YOU WORK ON?
We work on substrates like 3mm and 6mm MDF Wood, Plywood, Bamboo, Pine, 3mm and 5mm Acylic (Perspex), Leather (Genuine & PU) and Glass & Mirror.
WHAT ARE THE DIFFERENT PROCESSES INVOLVED IN MAKING THE PRODUCTS?
To create the perfect product we have several different options we use to create and decorate it. The options are laser cutting, laser engraving, sublimation printing, uv dtf printing and applying vinyl stickers.
CAN YOU HELP WITH A DESIGN IF I DO NOT HAVE ONE?
Absolutely! If you need help designing something, we’ll assist you with creative ideas and a layout that suits your needs.
DO YOU OFFER REFUNDS?
Unfortunately, no. Each of our items is personalized and unique to each and every customer, so we can't offer returns.
SOMETHING STILL ON YOUR MIND?
Feel free to contact us anytime! We would love to help you! Visit our Contact Us page for our contact details.