MC Quality Assurance

General Information

The membership committee are the gate keepers and support mechanism for the chapter. 

• It is vital all conversations within the Membership Committee are CONFIDENTIAL.

• Make sure that everyone is sharing the roles and responsibilities of the membership committee.

• Have a monthly Membership Committee meeting following the agenda which is the last section of the Chapter Success Meeting.

• Attend the Chapter Success Meeting held every 2nd week of the month

• Have an ability to chat and organise without relying on emails

• Make sure there is a Member Relations role that has completed the complaints process training

• Everyone has completed the online applications training in business builders

• Trello access via

• Create a gmail account for the membership committee email and using templates

Must haves within the Membership Committee

• Everyone has completed their training in Business Builders

• Make sure there is a Member Relations role that has completed the complaints process training

• Everyone has completed the online applications training in business builders

• Run a Membership Committee Meeting (continued on at the CSM or an another time commonly 3rd week of the month)

Reports & Resources - What to do

All the reports you required to review are available on this page Reports & Chapter Resources.

Every Tuesday the alert report shares absences and what members haven't completed specific BNI activities recently. Use this report to identify what members require support. Be supportive (how can we help) conversation, not a you haven't done this and reprimand email or conversation.

The 3rd business day of the month the monthly reports are produced, Review and identify who requires support.

After every absence call the member to ensure they are ok. Then have a supportive conversation regarding 3 absences in a rolling 6 months and how they can continue to grow their substitute list.

Conduct 3 month and 10 month check ins and 7 month reviews.

Use these resources and information to support your chapter members.

Don't induct new members to the chapter until they have paid.