Thank you for choosing Bloom — a spiritual healing app that transforms emotional pain into peace through mindful writing, symbolic burning, and garden growth animations. Your privacy is deeply important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use the Bloom mobile application (“App”).

1. Information We Collect

Bloom collects only the minimum data necessary to provide a personalized and secure healing experience.

(a) Personal Information (via Firebase Authentication)

• Email address
  
  

• Display name
  
  

• Google account ID (for login only)
  
  

• Profile photo (optional)
  Collected only during Google Sign-In via Firebase Authentication.
  
  

(b) Healing Data (via PaperDB & Firebase Firestore)

• Your written pain entries, timestamps, and garden/flower selections
  
  

• Healing progress data, including ritual completion and affirmation status
  
  

• Optional community shares (if you choose to share healing summaries publicly)
  
  

💡 Your full “pain texts” always remain private to you. Only brief, anonymous summaries are shared to the community if you explicitly choose to share.

(c) Device & Technical Information

For performance and troubleshooting (via Firebase Crashlytics and support emails):

• Device model, manufacturer, Android version
  
  

• App version, build number
  
  

• Non-personal diagnostic logs (for crashes/errors)
  
  

(d) Subscription & Billing Information

If you purchase a Bloom Premium subscription, Google Play or App Store Billing may process:

• Purchase status and expiry validation tokens
  
  

• Subscription type (monthly/yearly)
  
  

Bloom does not collect or store your card or payment details — these are securely handled by Google Play / App Store.

2. How We Use Your Information

We use your information to:

Purpose

Description

Account Access & Sync

Enable Google Sign-In and restore your data across devices via Firebase Firestore.

Healing Experience

Save, sync, and visualize your pain-to-garden transformations.

Crash & Error Reporting

Detect and fix app issues through Firebase Crashlytics logs.

Premium Validation

Verify and manage your Bloom Premium subscription status.

Customer Support

Respond to support emails that include device/app information (you initiate this).

Community (Optional)

Allow you to share short, anonymous summaries in the “Garden of Hearts” community feature.

We never sell, rent, or trade your personal data.

3. Local and Cloud Data Storage

• Local Storage (PaperDB): Used for offline caching of your pain entries and user profile.
  
  

• Cloud Storage (Firestore): Used to back up your entries and profile securely across devices.
  
  

• Crash Logs (Crashlytics): Used only for app reliability improvements.
  
  

All data is encrypted in transit (HTTPS/TLS) and protected with Firebase’s security rules.

4. Community Privacy and Safety

Bloom’s community features are privacy-focused and opt-in only.

When you choose to share:

• Only short summaries of your pain entries are shared (never full text).
  
  

• Your display name (or anonymous alias) appears with your shared summary.
  
  

• You can receive or send flowers of compassion (supportive messages).
  
  

• You can delete your shared summaries or received notes anytime.
  
  

All community data follows moderation and respectful content guidelines.

5. Your Privacy Controls

You have full control over your data:

• Delete or Edit your pain entries anytime.
  
  

• Logout: clears all local data from your device.
  
  

• Delete Account: email our support to permanently remove your data from Firestore.
  
  

• Community Participation: optional; you may use the app entirely privately.
  
  

• Opt-Out of Analytics: disable crash reporting from system settings (via Firebase opt-out controls if available).
  
  

6. Data Security

We implement multiple layers of protection:

• Google Firebase security rules for Firestore
  
  

• Encrypted communication via HTTPS
  
  

• Secure authentication via Firebase Auth
  
  

• Access controls and non-public Firestore collections
  
  

• Regular updates for Android OS and dependency security patches
  
  

7. Children’s Privacy

Bloom is designed for general audiences ages 16 and above.
We do not knowingly collect personal data from children under 16. If you believe your child has provided personal information, please contact us and we will promptly delete it.

8. Third-Party Services

Bloom integrates several trusted third-party services to ensure smooth functionality, security, and reliability. Below is a summary of each service and what it does:

1. Firebase Authentication – Used for user sign-in with Google.
   
   

   • Handles: Email address, Display Name, and unique User ID (UID).
     
     

2. Firebase Firestore – Used for securely syncing and backing up user data to the cloud.
   
   

   • Handles: Pain entries, healing progress, and user profile information.
     
     

3. Firebase Crashlytics – Used for reporting app crashes and technical errors.
   
   

   • Handles: Anonymous crash and performance logs (no personal data).
     
     

4. Google Play Billing – Used for managing in-app purchases and subscriptions.
   
   

   • Handles: Subscription status and validation tokens (no payment card details).
     
     

5. PaperDB – Used for local offline data storage on your device.
   
   

   • Handles: Pain entries and cached user information (stored only on your phone).
     
     

6. Lottie – Used to display healing and garden animations inside the app.
   
   

   • Handles: No user data (animations are local assets only).
     
     

Each of these third-party services maintains its own privacy policy and complies with GDPR and other global data protection standards.

9. Data Retention

We retain user data only as long as necessary:

• Personal account data remains until you delete your account.
  
  

• Pain entries are stored until you manually delete them.
  
  

• Crash logs are kept briefly for debugging and auto-purged by Firebase.
  
  

• Community posts remain until you delete them.
  
  

10. Data Deletion and Support

You may request permanent deletion of all your data by contacting us at:

📧 support@bloomapp.heals (example)
Include your registered email for verification.

Upon confirmation, all your user data (profile, entries, community activity) will be deleted from Firebase and PaperDB.

11. Legal Basis for Processing (GDPR)

If you are in the EEA (European Economic Area), our legal basis for collecting and processing your data includes:

• Consent — when you create an account or share to community.
  
  

• Contractual necessity — to deliver core app functions (healing entries, cloud sync).
  
  

• Legitimate interests — for improving app reliability and user experience.
  
  

12. Updates to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted within the app and marked with a new “Effective Date”. We encourage you to review this page periodically.

13. Contact Us

If you have any questions, concerns, or data requests, please reach out:

📩 Email: paintoflower@gmail.com
🌐 App Name: Bloom
🏷️ Developer: Omar Dhanish J S