Effective Date: June 15, 2026
Company: Vertex Games PTE. LTD.
Contact: privacy@vertexgames.sg
This Privacy Policy explains how Vertex Games PTE. LTD. (“Vertex Games,” “we,” “our,” or “us”) collects, uses, discloses, stores, and protects information when you use our mobile games, websites, customer support channels, and related services that link to this Privacy Policy (collectively, the “Services”).
Please read this Privacy Policy carefully. By accessing or using the Services, you acknowledge that we process your information as described in this Privacy Policy. Where applicable law requires consent, we will request your consent separately.
This Privacy Policy applies to users of our Services, including players, website visitors, and individuals who contact us for customer support, complaints, privacy requests, or other inquiries.
This Privacy Policy does not apply to third-party websites, app stores, payment processors, advertising networks, social platforms, or other third-party services that we do not own or control. Their own privacy policies and terms apply to their services.
The Services are intended for adults only.
You may access or use the Services only if you are at least 18 years old and have reached the age of majority in your country or region of residence.
If the Services include bingo, casino-style, chance-based, or social casino entertainment features, you may access or use those features only if you are at least 18 years old and have reached the legal age required to access such content in your jurisdiction.
The Services are not directed to children or minors. We do not knowingly collect personal information from anyone under 18. If we become aware that we have collected personal information from a person under 18, we will take reasonable steps to delete that information unless we are legally required or permitted to retain it.
If you believe that a person under 18 has provided us with personal information, please contact us at privacy@vertexgames.sg.
The Services are provided for entertainment purposes only.
The Services do not offer real-money gambling, betting, wagering, or any opportunity to win money or prizes of real-world value.
Virtual currency, virtual items, points, rewards, bonuses, or other in-game content have no cash value and cannot be withdrawn, transferred, sold, exchanged, redeemed, or converted into money, goods, services, or anything of real-world value.
Any in-app purchases are optional and are used only within the Services.
Depending on how you use the Services, we may collect the following categories of information.
We may collect information that you provide directly, including:
your email address;
your name, display name, player name, player ID, account ID, or support ID;
information you submit when contacting customer support;
information included in complaints, refund inquiries, bug reports, survey responses, feedback, or other communications;
information you provide when participating in events, promotions, social features, teams, clubs, leaderboards, or community features;
any other information you choose to provide to us.
If you choose to connect the Services to a third-party account or platform, such as Apple Game Center, Google Play Games, Facebook, or another social platform, we may receive information permitted by that platform and your privacy settings, such as:
platform account ID;
display name;
profile image;
friend or connection information;
authentication token;
account linking status.
You can control what information is shared with us through the settings of the relevant third-party platform.
We may collect information about how you use the Services, including:
game progress, level, score, achievements, rankings, and event participation;
game sessions, session length, login activity, and gameplay activity;
virtual currency balances, virtual item usage, rewards, bonuses, and in-game economy events;
purchase events and transaction history;
interactions with in-game features, offers, notifications, events, ads, and promotions;
crash reports, diagnostic logs, performance data, error logs, and troubleshooting information;
fraud, abuse, cheating, security, and integrity signals.
Payments are processed by the applicable app store, platform, or payment processor, such as Apple App Store or Google Play. We do not collect or store your full payment card details.
We may receive and store purchase-related information, including:
product ID;
transaction ID;
order ID;
purchase amount;
currency;
country or region;
purchase time;
refund status;
platform confirmation data;
purchase history and aggregate spending within the Services.
We may collect device and technical information, including:
device model;
operating system and version;
app version;
language;
country or region;
time zone;
network type;
IP address;
approximate location derived from IP address;
advertising identifiers, such as IDFA or AAID, where available and permitted;
app instance identifiers, vendor identifiers, device identifiers, or similar identifiers;
browser type, cookie data, and similar information when you use our websites.
On iOS, we access the IDFA or engage in tracking only where permitted by Apple’s AppTrackingTransparency framework and applicable law.
To enforce age restrictions and comply with platform or advertising policy requirements, we may collect or process limited eligibility-related information, such as:
age confirmation status;
country or region information;
legal age or eligibility confirmation;
records related to compliance with age restrictions, jurisdiction restrictions, or platform rules.
We generally do not require users to provide a full date of birth unless necessary for legal, compliance, safety, or platform policy reasons.
We may use the information we collect for the following purposes:
to operate, maintain, provide, and improve the Services;
to create, authenticate, manage, and maintain accounts or player profiles;
to save game progress and provide gameplay features;
to provide events, rankings, teams, clubs, social features, rewards, and customer support;
to process purchases, refunds, support requests, complaints, and technical inquiries;
to verify eligibility, enforce age restrictions, comply with jurisdiction requirements, and prevent access by users who do not meet applicable age or legal requirements;
to detect, prevent, and investigate fraud, cheating, abuse, unauthorized transactions, security incidents, and illegal activity;
to analyze game balance, product performance, user experience, advertising effectiveness, and business operations;
to personalize content, in-game events, offers, and advertising where permitted by law and platform rules;
to provide advertising, attribution, analytics, measurement, and fraud prevention;
to send service-related messages, updates, security notices, support replies, and other non-marketing communications;
to comply with applicable laws, legal process, regulatory requests, law enforcement requests, accounting obligations, and tax obligations;
to enforce our terms, protect our rights, and protect the safety and integrity of users, the Services, and our business.
We may work with advertising networks, analytics providers, attribution partners, fraud prevention vendors, and other service providers to help us:
show ads;
measure ad performance;
attribute installs and purchases;
understand how users interact with the Services;
prevent ad fraud and other fraudulent activity;
improve the Services;
analyze business performance.
These partners may collect or receive information such as advertising identifiers, IP address, device information, approximate location, app events, purchase events, gameplay events, and ad interactions.
Where required by law or platform rules, we will request consent before using information for personalized advertising, tracking, or similar purposes.
You may be able to limit ad tracking or reset advertising identifiers through your device settings, platform settings, or in-app privacy controls where available.
We do not sell personal information for monetary payment. However, depending on applicable law, sharing certain identifiers or usage data with advertising or attribution partners may be considered “sharing,” “targeted advertising,” or “sale.” Where applicable, you may have the right to opt out.
Where laws such as the GDPR, UK GDPR, or similar laws apply, we rely on one or more of the following legal bases:
Contract: to provide the Services you request, including gameplay, account features, purchases, events, and support.
Legitimate interests: to improve the Services, prevent fraud, maintain security, analyze performance, enforce our terms, and operate our business, provided those interests are not overridden by your rights.
Consent: where required for personalized advertising, tracking, certain cookies, push notifications, or other processing that requires consent.
Legal obligation: to comply with applicable laws, accounting, tax, regulatory, law enforcement, or legal process requirements.
We may share information with the following categories of recipients:
We may share information with companies that process information for us, such as providers of:
cloud hosting;
data storage;
analytics;
attribution;
customer support;
fraud prevention;
security;
crash reporting;
payment verification;
content moderation;
email delivery;
technical operations.
We may share information with advertising networks, mediation platforms, attribution partners, measurement providers, and fraud prevention partners to deliver, measure, attribute, and optimize ads and marketing campaigns, subject to applicable law and platform rules.
We may share information with app stores, operating systems, social networks, login providers, and platform services, such as Apple, Google, Facebook, or other platforms used to access, distribute, authenticate, or connect to the Services.
If you use social features, teams, clubs, leaderboards, chat, friend lists, profiles, or similar features, certain profile and gameplay information may be visible to other players, such as your display name, profile image, score, level, ranking, team, club, achievements, or messages.
We may share or transfer information in connection with a merger, acquisition, financing, reorganization, bankruptcy, sale of assets, or similar corporate transaction.
We may disclose information where we reasonably believe it is necessary to:
comply with applicable law, legal process, regulatory requests, or law enforcement requests;
enforce our terms and policies;
investigate fraud, cheating, abuse, security incidents, or illegal activity;
protect the rights, property, safety, or integrity of users, the Services, Vertex Games, or others.
We require service providers to handle information according to appropriate confidentiality, security, and data protection obligations.
We may process, store, and transfer information in countries or regions other than where you live, including Singapore and other locations where we, our affiliates, service providers, or partners operate.
These countries or regions may have data protection laws that differ from those in your jurisdiction. Where required by applicable law, we use appropriate safeguards for international transfers, such as contractual protections, data processing agreements, or other lawful transfer mechanisms.
We retain information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide the Services, maintain game records, resolve disputes, enforce our terms, prevent fraud, comply with legal obligations, and support business operations.
Examples include:
gameplay and account data: retained while your account or player profile remains active and for a reasonable period afterward;
purchase and transaction records: retained as needed for accounting, refund handling, fraud prevention, tax, and legal obligations;
customer support and complaint records: retained as needed to handle the inquiry and maintain appropriate business records;
advertising and analytics data: retained according to our internal retention settings and applicable partner retention policies;
fraud, abuse, security, and age restriction records: retained as needed to protect the Services, enforce restrictions, prevent abuse, and comply with legal or platform requirements.
When information is no longer needed, we will delete, anonymize, or aggregate it where reasonably possible.
Depending on your jurisdiction, you may have rights to:
request access to the personal information we hold about you;
request correction of inaccurate personal information;
request deletion of your personal information;
request restriction of certain processing;
object to certain processing;
withdraw consent where processing is based on consent;
request data portability;
opt out of targeted advertising, sale, or sharing where applicable;
lodge a complaint with a data protection authority.
You may submit a privacy request by contacting us at privacy@vertexgames.sg or by using our User Data Deletion Request Form.
For security reasons, we may request additional information to verify your identity before fulfilling your request.
If you request deletion of information that is necessary to provide the Services, you may no longer be able to access or use some or all of the Services.
We may retain limited information where necessary to comply with legal obligations, resolve disputes, prevent fraud, enforce age restrictions, protect the security and integrity of the Services, or exercise or defend legal claims.
If the Services allow you to create an account, you may request deletion of your account through available in-app settings, by contacting us at privacy@vertexgames.sg, or by using our User Data Deletion Request Form.
When we delete your account, we will delete or anonymize personal information associated with the account unless we need to retain certain information for legal, security, fraud prevention, accounting, dispute resolution, age restriction enforcement, or other legitimate purposes.
If you choose to receive push notifications, we may send you service messages, gameplay reminders, event notices, promotional messages, or other updates.
You can disable push notifications through your device settings or in-app settings where available.
We may still send non-promotional service messages where necessary, such as security notices, support replies, or transaction-related communications.
When you use our websites or web-based services, we and our partners may use cookies, pixels, local storage, and similar technologies to:
provide website functionality;
remember preferences;
analyze traffic and usage;
measure advertising performance;
prevent fraud and abuse;
improve the Services.
You may control cookies through your browser settings. Some features may not function properly if cookies are disabled.
We use reasonable administrative, technical, and organizational measures designed to protect information against unauthorized access, loss, misuse, alteration, and disclosure.
No method of transmission or storage is completely secure. We cannot guarantee absolute security, but we work to protect information using measures appropriate to the nature of the information and the risks involved.
The Services may contain links to third-party websites, ads, app stores, social networks, platforms, payment processors, or other services.
We are not responsible for the privacy practices, content, policies, or security of third-party services. Your use of third-party services is subject to their own privacy policies and terms.
We encourage you to review the privacy policies and terms of any third-party services you use.
If you are a resident of California or another U.S. state with applicable privacy rights, you may have additional rights regarding your personal information, including the right to know, access, correct, delete, or opt out of certain types of sharing, targeted advertising, or sale.
We do not sell personal information for monetary payment. However, certain advertising or analytics activities may be considered “sharing,” “targeted advertising,” or “sale” under some U.S. state privacy laws.
To exercise applicable rights, contact us at privacy@vertexgames.sg or use our User Data Deletion Request Form.
We will not discriminate against you for exercising your privacy rights.
We may update this Privacy Policy from time to time. If we make material changes, we will provide notice as required by applicable law, such as by posting a notice in the Services, updating the effective date, or using other appropriate means.
Your continued use of the Services after the updated Privacy Policy becomes effective means that the updated Privacy Policy applies to your use of the Services, except where applicable law requires separate consent.
If you have questions, requests, or complaints about this Privacy Policy or our handling of personal information, please contact us at:
Vertex Games PTE. LTD.
Email: privacy@vertexgames.sg
User Data Deletion Request Form