Privacy Policy

At Big John and Sons Mobile Mechanic Service ("we," "us," or "our"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services, visit our website, or interact with us in any way.

By accessing our services, you agree to the terms outlined in this policy. For information about your broader rights and responsibilities when using our services, please review our Terms and Conditions.

1. Information We Collect

We may collect the following types of information:

• Personal Information: Name, email, phone number, and vehicle details when you request a service.

• Payment Information: Credit card details (processed securely via third-party payment processors).

• Technical Data: IP address, browser type, and device information when you visit our website.

• Location Data: If you use our mobile services, we may collect your location to dispatch a mechanic.

2. How We Use Your Information

We use your data to:

• Provide and improve our auto repair services

• Process payments and send service confirmations

• Respond to inquiries and customer service requests

• Send promotional offers (with your consent)

• Comply with legal obligations

3. How We Share Your Information

We do not sell your data. However, we may share it with:

• Service Providers: Mechanics, payment processors, and IT support (only as needed).

• Legal Authorities: If required by law (e.g., court orders).

• Business Transfers: In case of a merger or acquisition.

4. Data Security

We implement industry-standard security measures to protect your information, including encryption and secure servers. However, no online system is 100% secure—please use strong passwords and notify us immediately of any breaches.

5. Your Privacy Rights

Depending on your location, you may have the right to:

• Access, correct, or delete your personal data

• Opt out of marketing communications

• Request data portability

• Withdraw consent (where applicable)

To exercise these rights, contact us at gemk4me@gmail.com.

6. Third-Party Links

Our website may link to external sites (e.g., payment processors). We are not responsible for their privacy practices, so review their policies separately.

7. Changes to This Policy

We may update this policy periodically. The "Last Updated" date at the top will reflect changes. Continued use of our services means you accept the revised policy.

8. Contact Us

For privacy-related questions or concerns, reach us at:
📧 Email: gemk4me@gmail.com
📞 Phone: +1 (281) 455-3741

For all other legal matters, please refer to our Terms and Conditions.