Work Experience

August 2022 - Present

Starbucks

Barista

Responsible for the proper execution of Starbucks food and beverage menu. Adhered to all safety, hygiene, and service standards. Oversaw the customer experience to meet and exceed guest needs and built relationships with regular guests. Educated guests on menu and coffee culture.
June 2022 - Present (Seasonal)

Dog Pack University, LLC

Pet Sitter

Lovingly cared for various types and ages of pets, while prioritizing their safety, well-being, and comfort during the owner's absence. Ensured complete home security by responsibly holding keys, home passcodes, and security codes to maintain the client's trust and property security. Communicated effectively with the clients and management team to understand and fulfill pet care needs. Provided regular updates on task completion and pet well-being to ensure client peace of mind. Adhered to specific care instructions, such as exercise routines, medications, playtime, and training regimens.
September 2021 - September 2022

Campus Cookies, LLC

Scheduling Manager

Assisted in hiring new employees and created semester work schedules using Excel to ensure smooth staffing operations. Marketed brand to targeted demographics via Instagram and TikTok, leveraging analytics. Trained new employees and effectively delegated responsibilities for efficient task execution. Maintained open and effective communication with customers to address and resolve quality issues promptly. Demonstrated a commitment to delivering high-quality products.
January 2019 - January 2022

Chick-fil-A

Shift Leader

Trained Team Members and Trainees to ensure efficient and productive operations. Effectively communicated with the Leadership Team to coordinate front-of-house (FOH) and back-of-house (BOH) activities. Proficiently handled financial matters including counting drawers/safe, processing refunds, and maintaining accurate financial records. Ensured the smooth functioning of technology systems including POS systems and iPads to optimize efficiency in daily operations. Skillfully resolved guest service issues with care and attention and enhanced overall customer satisfaction.