Bee Bonbon Support
Need help with your game? Two Bees Games can help with gameplay, purchases, progress and privacy requests.
Contact
Email: bsoysal1999@gmail.com
For privacy or data deletion requests, use the subject Bee Bonbon Data Request.
When reporting a problem
Include your device model, iOS or Android version, game version, bee name, level and a short description of what happened. A screenshot can help. Do not send passwords, payment-card details or unnecessary personal information.
Purchases
If a purchase was charged but the items did not arrive, reopen the game while online and contact support if the issue continues. Include the product name and purchase date. Refund requests are handled through Apple App Store or Google Play. Restore Purchases applies to eligible non-consumable purchases such as Remove Ads; spent coins and gems are not restored through this feature.
Progress and leaderboards
Core gameplay works offline. Cloud services and the online leaderboard need internet. An anonymous game account is created automatically; no email or password is needed to play. Contact support before uninstalling if you need help recovering progress.
Lives and notifications
Lives regenerate over time. Life reminders and the daily reminder use local notifications when enabled. You can manage notification permission in your device settings.
Privacy and data deletion
To request access, correction or deletion of game data, contact support with the subject Bee Bonbon Data Request. Include your bee name and any available game account identifier. We may need additional non-sensitive information to locate and verify your game account. Do not send a password. Some transaction or security records may need to be retained for legal or fraud-prevention reasons. See the Privacy Policy for details.
You may write to support in your preferred language.