Privacy Policy

Last updated: August 20, 2026

At Ballnova, we respect your privacy and take reasonable steps to protect the information associated with your use of our application.

This Privacy Policy explains what information we may collect when you use Ballnova, why we collect it, how we use and protect it, when it may be shared, and what choices you may have regarding your information.

By using Ballnova, you acknowledge that you have read and understood this Privacy Policy.

1. About Ballnova

Ballnova is operated by DERC GAMING STUDIO, DREC (PRIVATE) LIMITED, located at:

Flat 2, Block 71-B, Street 15, G-9/2, Islamabad, Pakistan

In this Privacy Policy, “Ballnova,” “Company,” “we,” “us,” and “our” refer to DERC GAMING STUDIO, DREC (PRIVATE) LIMITED.

This Privacy Policy applies to information collected through the Ballnova mobile application and related services.

2. Information We May Collect

The information we collect depends on how you use Ballnova and which features you choose to access.

Information You Provide

Depending on the features available in the application, you may provide information such as:

• Email address or other contact information;

• Account or profile information;

• Information you submit when contacting customer support;

• Information you voluntarily provide when using particular features of the application.

We only request information that is reasonably necessary for the relevant feature or service.

If a particular feature does not require personal information, you may be able to use that feature without providing it.

Device and Usage Information

When you use Ballnova, certain technical information may be collected automatically.

This may include:

• IP address;

• Device type and model;

• Operating system and version;

• Application version;

• Device identifiers;

• Language and general regional settings;

• Access times and session information;

• Features or screens accessed within the application;

• Crash reports, diagnostic information, and other technical data.

We use this information primarily to operate Ballnova, understand how the application is being used, troubleshoot technical issues, and improve the overall experience.

3. Information From Your Device

Some Ballnova features may require access to information or functions on your device.

For example, if a feature requires access to your camera or photo library, we will request the relevant permission from you before accessing it.

You can control these permissions through your device settings. If you choose not to grant a permission, certain features that depend on that permission may not be available.

We do not access your camera, photos, or other device information simply because the application is installed. Access occurs when the relevant permission has been granted and the corresponding feature requires it.

4. How We Use Information

We use the information we collect for purposes that support the operation and improvement of Ballnova, including:

• Providing and maintaining the application;

• Creating and managing user accounts where applicable;

• Providing features and services requested by you;

• Responding to questions, feedback, and support requests;

• Understanding how users interact with Ballnova;

• Detecting technical problems and improving application performance;

• Maintaining application security and preventing misuse;

• Monitoring and analyzing service performance;

• Developing and improving existing or future features;

• Communicating important information about the application, such as service notices, security messages, updates, or changes to our policies;

• Complying with applicable legal and regulatory requirements.

Where required by applicable law, we will obtain your consent before using information for purposes that require consent.

5. Legal Basis for Processing

Where applicable data protection laws require us to identify a legal basis for processing personal information, we may process information based on one or more of the following grounds:

• Performance of a service: when processing is necessary to provide a feature or service you have requested;

• Legitimate interests: when processing is reasonably necessary to operate, secure, maintain, and improve Ballnova;

• Legal obligations: when processing is required to comply with applicable laws or lawful requests;

• Consent: when we ask for and rely on your permission to process information for a particular purpose.

The legal basis applicable to a particular activity may depend on the nature of the information and the requirements of the jurisdiction involved.

6. Analytics and Similar Technologies

We may use analytics tools, software development tools, diagnostic technologies, or similar technologies to understand how Ballnova performs and how users interact with the application.

These technologies may collect information such as device characteristics, application activity, session information, and technical diagnostics.

We use this information to identify problems, understand usage patterns, improve features, and maintain the reliability of the application.

Where applicable, you may be able to manage certain tracking or analytics permissions through your device settings.

7. Cookies and Tracking Technologies

Ballnova is primarily provided as a mobile application and may not use traditional website cookies in the same way as a standard website.

However, we may use similar technologies or identifiers where necessary for application functionality, analytics, security, or service improvement.

If our services use cookies or similar technologies in the future, we will provide additional information where required by applicable law.

8. When We Share Information

We do not sell your personal information as a standalone product.

We may share information with third parties only when reasonably necessary to operate Ballnova, provide requested services, protect the application, or meet legal obligations.

Service Providers

We may work with third-party companies that help us operate Ballnova.

These providers may assist with areas such as:

• Hosting and infrastructure;

• Analytics;

• Crash reporting;

• Technical support;

• Security;

• Application performance;

• Communication services.

Service providers may access information only as necessary to perform services for us and are expected to handle information in accordance with applicable requirements.

Legal and Regulatory Requests

We may disclose information when we reasonably believe that disclosure is necessary to:

• Comply with applicable law or a valid legal process;

• Respond to a lawful request from a government authority;

• Protect the rights, property, or safety of the Company, our users, or others;

• Investigate fraud, abuse, security incidents, or other potentially unlawful activity.

Business Transfers

If the Company is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, information associated with Ballnova may be transferred as part of that transaction.

Where required by applicable law, we will provide appropriate notice regarding such changes.

With Your Permission

We may share information for another purpose when you have specifically authorized us to do so.

9. Data Retention

We keep personal information only for as long as it is reasonably necessary for the purposes described in this Privacy Policy.

The appropriate retention period depends on factors such as:

• Why the information was collected;

• Whether you continue to use Ballnova;

• Whether we need the information to provide a service;

• Security and fraud-prevention requirements;

• Legal, accounting, or regulatory obligations;

• The need to establish, exercise, or defend legal claims.

When information is no longer reasonably required, we may delete it, anonymize it, or securely store it for a limited period where necessary for technical or legal reasons.

Information remaining in routine backups may take additional time to be removed from backup systems.

10. International Data Transfers

Ballnova is operated from Pakistan, but some of our service providers or technical infrastructure may be located in other countries.

As a result, information collected through Ballnova may be processed or stored outside the country where you are located.

Where applicable law requires additional safeguards for international transfers, we will take reasonable steps to comply with those requirements and protect the information being transferred.

11. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no internet transmission, electronic storage system, or online service can be guaranteed to be completely secure.

For this reason, while we work to protect your information, we cannot promise absolute security.

If we become aware of a security incident that requires notification under applicable law, we will take the steps required by that law.

12. Your Privacy Choices and Rights

Depending on where you live and the laws that apply to you, you may have certain rights regarding your personal information.

These may include the right to:

• Ask what personal information we hold about you;

• Request access to your information;

• Ask us to correct inaccurate information;

• Request deletion of certain information;

• Object to or restrict certain processing;

• Withdraw consent where processing is based on consent;

• Request a copy of certain information in a usable format.

These rights are not absolute and may be subject to legal exceptions.

To make a privacy-related request, please contact us using the details provided at the end of this Privacy Policy. We may need to verify your identity before completing certain requests.

13. Account Deletion

If Ballnova provides account functionality, you may request deletion of your account and associated personal information.

You may also contact us directly if you need assistance with a deletion request.

Certain information may need to be retained where we have a legal obligation, legitimate security reason, or other lawful basis for doing so.

14. Children's Privacy

Ballnova is intended for users 18 years of age or older.

We do not knowingly collect personal information from individuals under 18 for the purpose of allowing them to use the Service.

If you believe that someone under 18 has provided personal information to us, please contact us. If we become aware that we have collected such information in circumstances where collection is not permitted, we will take reasonable steps to delete it.

15. Third-Party Services and Links

Ballnova may contain links to or integrations with third-party websites, applications, or services.

Those third parties operate independently and may have their own privacy policies and data practices.

We are not responsible for the privacy practices of third-party services that we do not control. We encourage you to review the relevant privacy policy before providing personal information to a third-party service.

16. Third-Party Service Providers

Some features of Ballnova may rely on third-party technology or service providers.

Depending on how the application is configured, these providers may process limited technical or usage information on our behalf.

We select service providers based on our operational requirements and, where appropriate, require them to implement reasonable safeguards for information they process on our behalf.

17. Changes to This Privacy Policy

We may update this Privacy Policy when our services, data practices, technology, or legal obligations change.

When we make changes, we will update the “Last updated” date at the beginning of this policy.

If a change is significant and applicable law requires additional notice, we will provide notice through the application, by email, or through another appropriate method.

We encourage you to review this Privacy Policy periodically so that you remain aware of how we handle information.

18. Contact Us

If you have questions about this Privacy Policy, want to make a privacy request, or have concerns about how your information is handled, please contact us:

DERC GAMING STUDIO, DREC (PRIVATE) LIMITED
Flat 2, Block 71-B, Street 15, G-9/2
Islamabad, Pakistan

Email: drecprivatelimited@gmail.com