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Privacy Policy

Last updated: 10 October 2026

This policy explains what information BAS Bot (the “Bot”) collects, why, and how it is handled. The Bot is operated by the BA Services team for the BA Services Discord community, a Barbarian Assault service community for Old School RuneScape. The Bot runs in three related Discord servers.

Information we collect

From Discord, automatically

Your Discord user ID, username, display name, nickname and avatar.
Your account creation date and server roles, recorded when you join or leave a server the Bot is in.
Changes to your roles or nickname, and bans or unbans, recorded for moderation.
The text of messages in the situations described under “Message content” below.

Information you give us

Orders: your RuneScape name (RSN), the services you order, your priority tier, and any notes you add, such as account type or hitpoints level.
Tickets: messages and attachments you send in your ticket channel.
Rank applications (trials): your RSN, gamble count, availability and Barbarian Assault experience.
Promotions: the items you are looking for, a social media link you provide (Twitch, YouTube or X), and your usual online times.
Feedback: your menu choice and anything you write in your feedback ticket.
Reminders: the text of reminders you set.
Images for the calculator command: screenshots you post when using the image calculator.

Created while you use the service

Your customer number, queue status, session progress, and service notes added by staff.
Timestamps used for cooldowns, mutes and queue order.
Records of which staff took part in each service, for staff statistics.
Game scores and records from community games, such as leaderboards and win and loss streaks.
Whether you have opted in to direct-message pings.

Message content

The Bot reads message text only to provide its features:

commands typed in bot, team-forming and ticket channels
short team-forming messages, such as team counts, in the team-finder channel
keyword triggers, such as the word “order” in public chat or “tos” in tickets
images posted with the calculator command

Message text read for these features is processed when it arrives and is not stored, except as follows:

Ticket transcripts. When a ticket closes, the Bot saves a transcript of the ticket’s messages, usernames, avatars and attachments to a staff-only log channel, and may send you a link to it by direct message.
Moderation logs. When a message is edited or deleted in a server the Bot moderates, the original and edited text, the author and the channel are recorded in a staff-only log channel.
Reminders. The text of a reminder is stored until it is delivered.

How we use your information

To manage the customer queue, call customers in order, and form service teams.
To create, run and close tickets for orders, rank applications, promotions and feedback.
To notify you when a team is ready, by message in your ticket or by direct message.
To restore your roles if you leave and rejoin a server.
To moderate the community and protect it from spam and scams.
To run community games and track staff activity.
To deliver reminders you have set.
To review staff activity: staff can run reports of message activity in general chat (message counts per user) and of ranks inactive for 120 days or more. These reports are calculated on request, posted to staff-only channels and not stored.

Third parties

We use the following services to run the Bot:

Discord: tickets, transcripts and logs are stored in staff-only Discord channels.
Google: queue details (customer number, RSN, order, priority, status, date and notes) are stored in a Google Sheet, and orders may be submitted through a Google Form.
Anthropic: when you use the image calculator command, the image you post is sent to Anthropic’s AI service to read the values in it. Only the image is sent, never your username, user ID or other messages. Anthropic processes it under its own privacy policy.
Cybrancee: our hosting provider. It runs the server where the Bot’s small data files are stored, such as role snapshots, reminders and cooldown timestamps.

We do not sell, rent or trade your information to anyone. Only BA Services staff can see your information. The public queue page shows customer numbers only, never names or RSNs.

How long we keep it

Data Kept for

Queue entries Removed once your order is complete, when you leave the server or after 10 days of inactivity

Ticket transcripts As long as needed to resolve disputes and moderate the community, or until you ask us to delete them

Moderation and member logs As long as needed to resolve disputes and moderate the community, or until you ask us to delete them

Role snapshots Until you rejoin

Reminders Until delivered

Mutes Until they expire

Staff service statistics 180 days

Cooldown timestamps Until you ask us to remove them

Game scores and records Until you ask us to remove them

Direct-message ping opt-in Until you opt out

Your choices and rights

You can ask us to show you, correct or delete the information we hold about you. To do so, open a ticket in the BA Services Discord server. Some information may need to be kept for a short time to prevent abuse, such as records of bans.

Children

You must meet Discord’s minimum age requirement in your country to use Discord, and so to use the Bot.

Changes

We may update this policy. Changes will be posted on this page with a new “Last updated” date.

Contact

Open a ticket in the BA Services Discord server.

Google Sites

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