Pall Network Commerce Private Limited

Account Deletion Policy                             Effective Date: Aug, 2026

Version 1.0

Welcome to AXYRA.

This Account Deletion Policy explains how users of the AXYRA mobile application may request the permanent deletion of their account and personal information. It also explains what information may be deleted, what information may be retained where required, and how deletion requests are processed.

By creating an account or using AXYRA, you acknowledge that you have read and understood this Account Deletion Policy.

1. Your Right to Request Account Deletion

Users may request the permanent deletion of their AXYRA account at any time.

At this time, AXYRA does not provide an in-app account deletion feature.

To request account deletion, users must send an email from the email address associated with their AXYRA account to:

director.axyrachain@gmail.com

The request should clearly state that the user wishes to permanently delete their AXYRA account.

For security purposes, we may request additional information to verify account ownership before processing the deletion request.

2. Processing Your Deletion Request

After successful verification of the request:

• Your AXYRA account will be permanently deleted.

• Access to your account will be permanently disabled.

• You will no longer be able to sign in using the deleted account.

• The deletion process is generally irreversible once completed.

The Company will process valid deletion requests within a reasonable period, subject to verification and applicable legal requirements.

3. Information That May Be Deleted

Subject to applicable laws and operational requirements, the following information may be permanently deleted:

• First Name

• Last Name

• Email Address

• Profile Photo

• Gender

• Date of Birth

• Country

• User Preferences

• Login Sessions

• Firebase Authentication Account

• User Profile Information

• Mining Data

• Wallet-related application data

• Referral information associated with the deleted account

• Other application data linked to the account

4. Information That May Be Retained

Certain information may be retained where required or permitted by applicable law or for legitimate business purposes, including:

• Security records

• Fraud prevention records

• Abuse investigation records

• Technical logs

• Crash reports

• Aggregated or anonymized analytics

• Records required to comply with legal or regulatory obligations

• Information necessary to resolve disputes

• Information necessary to protect the Company's legal rights

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Any retained information will be stored only for as long as reasonably necessary.

5. Mining Data, Rewards, and Wallet Information

Once an account has been permanently deleted:

• Any active mining session will end.

• Mining history may be permanently removed.

• Referral data associated with the account may be removed.

• Wallet balances, rewards, bonuses, achievements, and application-related data associated with the deleted account may be permanently removed.

• Deleted account data generally cannot be restored.

• 
  

Users should ensure they understand these consequences before requesting deletion.

6. Third-Party Services

AXYRA uses certain third-party services, including but not limited to:

• Google Firebase Authentication

• Google Sign-In

• Google AdMob

• Firebase Analytics

• Firebase Crashlytics

• 
  

These service providers may retain certain information in accordance with their own privacy policies and legal obligations.

The Company does not control the independent data retention practices of third-party providers.

7. Processing Time

After verification, the Company will make reasonable efforts to process valid deletion requests as promptly as possible.

Additional processing time may be required for:

• Identity verification

• Fraud prevention

• Security review

• Technical processing

• Compliance with applicable legal obligations

8. Re-Registration

After an account has been permanently deleted, users may register a new account in the future, subject to the Company's Terms & Conditions.

A newly created account will be treated as an entirely new account.

Previously deleted data, balances, mining progress, rewards, referrals, and account history generally cannot be restored.

9. Refusal or Delay of Deletion

Where permitted by applicable law, the Company may delay or refuse an account deletion request if necessary to:

• Comply with legal or regulatory obligations

• Investigate fraud or abuse

• Protect platform security

• Resolve disputes

• Enforce contractual or legal rights

• 
  

Where possible, users will be informed if additional verification or processing is required.

10. Policy Updates

Pall Network Commerce Private Limited reserves the right to modify, amend, replace, or update this Account Deletion Policy at any time.

Updated versions become effective upon publication within the application, the official website, or through other official communication channels.

Continued use of AXYRA after such updates constitutes acceptance of the revised policy.

11. Contact Us

For account deletion requests or any questions regarding this Account Deletion Policy, please contact:

Email: director.axyrachain@gmail.com 

Please send the request from the same email address used to register your AXYRA account whenever possible.

12. Acceptance

By creating an account, accessing, or using AXYRA, you acknowledge that you have read, understood, and accepted this Account Deletion Policy.

Pall Network Commerce Private Limited

All Rights Reserved.