Alberta Weather Network (AWN) has updated its external communication and contact policies following a sustained increase in unsolicited, automated, and non-legitimate email activity, including repeated spam and proposal-based messages sent outside of designated submission channels.
These messages created unnecessary risk to AWN’s email infrastructure, which is a critical operational system used for internal coordination, automated alerting, IWEASA integrations, and other essential services relied upon by users and partners.
To protect service reliability, security, and continuity, AWN has permanently removed public-facing email contact. This decision was made to prevent abuse, reduce system exposure, and ensure that operational email services remain fully available for mission-critical use.
As a result, all external communications — including support requests, questions, feedback, and proposals — must be submitted exclusively through AWN’s officially designated online forms. These forms are the only monitored and accepted method of contact and allow submissions to be reviewed in a structured, secure, and fair manner.
Unsolicited emails, automated outreach, or attempts to bypass official submission channels are not reviewed and may be filtered or reported. AWN policies, operational decisions, and service structures are determined internally to maintain system integrity and public trust.
This update reflects AWN’s ongoing commitment to professional standards, infrastructure protection, and uninterrupted service delivery.