Last updated: 6th September 2025
These Terms & Conditions (“Terms”) govern your access to and use of the Avadrive mobile application for drivers (the “Driver App”) provided by Avatravel Limited, a company registered in Ireland with its registered office at 51 Bracken Road, Sandyford Business Park, Dublin18, D18 CV48, Ireland, (“Company”, “we”, “us”, “our”).
By registering as a driver and using the Driver App to provide transport services, you agree to be bound by these Terms.
If you do not agree to these Terms, you must not use the Driver App to provide services.
Note: Commercial terms such as commission, fares, cancellation charges and payout rules are governed by your Driver Agreement / Contract with us or with a partner operator. These are only referred to at a high level here.
In these Terms:
“Driver”, “you” or “your” means the individual or business using the Driver App to provide transport services.
“Passenger” means a person who requests or receives transport services booked through Avadrive or related channels.
“Services” means the technology services we provide via the Driver App, including receiving trip requests, navigation support, communication features and trip information.
“Trip” means a transport service you provide to a Passenger which has been arranged via the Driver App.
“Driver Agreement” means any separate written agreement or contract between you and us (or a partner operator) that sets out commercial terms such as commission, fares, payouts and cancellation fees.
“Applicable Transport Laws” means the Taxi Regulation Acts 2013 and 2016, the Taxi Regulation (Small Public Service Vehicle) Regulations 2015, relevant Road Traffic Acts and any other legislation, regulations and guidance issued by the National Transport Authority (NTA) or other competent authorities in Ireland relating to the provision of small public service vehicle (SPSV) services.
2.1 The Driver App is a technology platform that helps connect Passengers with independent drivers and/or transport operators. We do not provide transport services ourselves and we are not a carrier or taxi operator in this relationship.
2.2 You provide Trips as an independent contractor or on behalf of your own transport business or operator. These Terms do not create any employment relationship between you and us.
2.3 These Terms govern your use of the Driver App. Commercial and operational matters such as commission structures, tariffs, cancellation fees and payout schedules are governed by your Driver Agreement and any applicable tariffs or price lists. If there is any inconsistency between these Terms and your Driver Agreement on commercial matters, the Driver Agreement prevails.
3.1 Anyone may download the Driver App. However, you may only use the Driver App to accept and perform Trips if, and for as long as:
You hold a valid driving licence and any required SPSV / taxi / hackney / limousine or other transport licence under Applicable Transport Laws;
Your vehicle is properly licensed, insured, taxed, NCT’d and roadworthy for the type of services you provide; and
You comply with all Applicable Transport Laws and any rules or guidance issued by the NTA or other relevant authorities.
3.2 You are responsible for:
Maintaining all required licences, permits, insurance and certificates at your own cost; and
Ensuring that any person driving on your behalf also satisfies these requirements.
3.3 We may ask you at any time to provide copies of licences, insurance policies, NTA registrations and other documents. We may suspend or remove your access to the Driver App if you do not provide them or if we reasonably believe they are invalid, expired or insufficient.
4.1 We grant you a limited, revocable, non-exclusive, non-transferable licence to install and use the Driver App on your device solely for the purpose of receiving and managing Trip requests.
4.2 You are responsible for:
Your mobile device, data plan, and any charges associated with using the Driver App;
Keeping your username, password and PIN codes secure; and
Ensuring that only you (or authorised drivers under your business account) use your Driver App account.
4.3 You must:
Mount and use your device in a way that is safe and legal, and in compliance with applicable Road Traffic Acts and road safety rules;
Not use the Driver App in a way that distracts you from driving or compromises safety;
Not copy, modify, reverse engineer or attempt to extract source code from the Driver App;
Not attempt to disrupt, misuse or gain unauthorised access to the Driver App or any related systems.
When using the Driver App to provide Trips, you agree to:
Provide services in a safe, lawful, professional and courteous manner;
Treat Passengers and other road users with respect, without harassment, discrimination or abusive behaviour;
Not provide services while impaired by alcohol, drugs, medication or any condition that may affect safe driving;
Follow any reasonable operational procedures we communicate to you (for example, pick-up procedures, handling of no-shows, and appropriate communication with Passengers);
Comply with all Applicable Transport Laws and any local licensing conditions that apply to your vehicle or licence.
We may monitor trip data, cancellation patterns, complaint levels and other indicators to help ensure service quality and safety.
6.1 These Terms do not set out detailed commercial terms. The specific rules around:
how fares are calculated,
what commission or service fees apply,
when and how payouts are made to you, and
under which circumstances cancellation fees apply,
are set out in your Driver Agreement and any accompanying tariff or price list.
6.2 You acknowledge that:
Passengers may be charged fares and/or cancellation fees for Trips which you accept and/or complete using the Driver App (regardless of how the Passenger originally made the booking);
A commission or service fee may be deducted before payment to you; and
Adjustments may be made in accordance with your Driver Agreement (for example, in the event of fraud, technical errors, passenger refunds or chargebacks).
If you need precise information about commission or cancellation rules, you should refer to your Driver Agreement / Contract or contact us.
When you use the Driver App, we may collect the following categories of information:
Account information: name, contact details, account identifiers and any documents you provide (such as driving licence details, proof of insurance, vehicle information, NTA licence numbers).
Trip and usage information: Trip details (pick-up and drop-off areas, dates, times, distance, duration), booking history, and how you interact with the Driver App.
Location data: location of your device when you are online in the Driver App and available for Trips, and during the performance of Trips, to enable booking, tracking and safety features.
Technical data: device type, operating system, app version, log information and similar technical data needed to keep the Driver App secure and functioning.
A more detailed description of how we process personal data will be set out in our separate Privacy Policy, which will be provided or made available to you.
We use the information described in section 7 to:
Operate, provide and improve the Driver App and related services;
Match you with Trip requests and manage bookings between you and Passengers;
Calculate Trip-related information and manage payments in line with your Driver Agreement;
Communicate with you about your account, Trips, technical issues, updates and changes to these Terms or our policies;
Monitor and help ensure safety, security, fraud prevention and quality of service;
Comply with our legal, regulatory and tax obligations under Irish and EU law.
We will process personal data in accordance with applicable data protection law, including the EU General Data Protection Regulation (GDPR) and Irish data protection legislation. Further details will be provided in our Privacy Policy.
Subject to applicable data protection law, you may have rights to:
Request access to the personal information we hold about you;
Request correction of inaccurate or incomplete information; and
Request restriction or other forms of control over certain processing activities, where permitted by law.
Details of how to exercise these rights, and how to contact our data protection contact, will be explained in our Privacy Policy. Until then, you may contact us using the details in section 15.
10.1 When you receive information about a Passenger (such as name, pick-up point, contact number or any other personal data), you agree to:
Use that information only for the purposes of completing the Trip and managing any immediate issues relating to that Trip;
Not store, copy or use Passenger data for any other purpose, such as direct marketing or unrelated contact; and
Keep such information confidential and secure.
10.2 You must comply with applicable data protection and privacy laws when using Passenger data, including GDPR and Irish data protection legislation.
We will use reasonable efforts to keep the Driver App available and functioning. However, you acknowledge that:
The Driver App is provided on an “as is” and “as available” basis;
We do not guarantee that the Driver App will be uninterrupted or error-free at all times; and
There may be temporary interruptions due to maintenance, technical issues or events beyond our control (for example, network failures).
We are not responsible for any missed Trips or loss of opportunity caused by temporary unavailability or technical issues, to the extent permitted by law.
We may suspend or terminate your access to the Driver App, or place restrictions on your account, if:
You breach these Terms or your Driver Agreement;
Your licences, permits or insurance appear to be invalid, expired or inadequate;
We receive serious or repeated complaints from Passengers or authorities;
We reasonably suspect fraud, misuse, criminal activity or safety risks; or
We are required to do so by law or by a competent authority.
You may stop using the Driver App at any time. Termination does not affect any rights or obligations that have already arisen up to that point.
All intellectual property rights in and to the Driver App and related materials (excluding content you provide) are owned by us or our licensors. You do not acquire any rights in the Driver App except the limited licence granted in section 4.
You must not use our names, logos or trademarks without our prior written permission.
Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or other liability that cannot be excluded under Irish law.
To the maximum extent permitted by law:
We are not liable for any loss of profits, loss of business, loss of goodwill, or indirect or consequential loss arising from your use of the Driver App or the provision of Trips;
Our total aggregate liability to you arising out of or in connection with these Terms and the Driver App is limited to €1200.
You remain responsible for compliance with Applicable Transport Laws and for any incidents arising during Trips, except to the extent caused by our own fault.
These Terms and any non-contractual obligations arising out of or in connection with them are governed by and shall be construed in accordance with the laws of Ireland.
The courts of Ireland shall have exclusive jurisdiction to settle any dispute arising out of or in connection with these Terms, unless mandatory law provides otherwise.
We may update these Terms from time to time. If we make material changes, we will notify you via the Driver App or by email. Your continued use of the Driver App after the changes take effect constitutes your acceptance of the updated Terms.
If you have any questions about these Terms, please contact us at:
Avatravel Limited
51 Bracken Road, Sandyford Business Park, Dublin18, D18 CV48, Ireland
Email: info@avatravel.ie
Phone: +353 1 233 7 233
CRO no. 761338
www.avatravel.ie