Let's negotiate with automation
How can humans and HMIs negotiate disagreement on automated vehicles?

The workshop invites participants to learn what we've discovered so far, exchange interaction design ideas from communication concepts and discuss the idea together

In automated vehicles, the automation may initiate the autonomous driving mode. However, there is no guarantee that drivers always agree and follow the system's decision. Drivers can reject the system's proposal and refuse or regain control, which reduces the usefulness of automated vehicles. When a decision conflict happens, automation and driver must negotiate. Human-human communication depends on the individual's attitude and situation. Similarly, the negotiation style needs to differ depending on the context of conflict and the cause of disagreement. In this workshop, we address the negotiation approach to HMI design and discuss considerations for applying the human-human negotiation style to human-automated vehicle interaction design. HMI design using a negotiation approach can address the decision conflict between humans and automation and is expected to enhance trust and acceptance.