Workflow Automation Tools

Workflow automation tools are software solutions that automate tasks and workflows. They help businesses execute their day-to-day processes and reduce the time it takes to complete them.

Gartner defines workflow automation as the automated execution of a set of steps in a workflow, which includes a series of actions that are routed between people, technology, and data. These actions are typically triggered by a specific event, such as a request for approval.

The main benefit of workflow automation is that it streamlines and simplifies business operations. It also helps organizations achieve their strategic goals.

Process automation, on the other hand, is a more holistic approach to automation that is concerned with organizational goals rather than day-to-day operations. It focuses on achieving organizational objectives, such as improving customer experience or reducing lead time in sales.

A good workflow automation tool should be able to design and monitor your processes, track key performance indicators (KPIs), and offer real-time alerts. It should be easy to use, and it should be able to integrate with other applications.

Gartner identifies a number of vendors in the workflow automation market. It evaluates them based on their ability to execute and completeness of vision.

Pega Platform, for example, is a leading workflow management solution that can help companies optimize their full cycle by designing and executing business processes. It has been recognized as a Leader in the Magic Quadrant for Intelligent Business Process Management Suites by Gartner every year since 2006.