Policies
Aurora Villa Policy / House Rules
Thank you for choosing to stay with us at the Aurora Villa.
We strive to provide you with an exceptionally clean, safe and friendly hotel experience.
As our hotel guests, by reading and signing this policy form at check-in, you are agreeing that you will be responsible for yourself and your guests abiding by all our hotel policies and procedures.
CANCELLATION POLICIES
Aurora Villa is not responsible for weather conditions, personal emergencies, or schedule changes.
Any cancellations must be made at least 15 days prior to the check-in date to avoid a full room charge for each room reserved.
If you cancel any reservation, you must obtain and save your cancellation records.-In case of a no-show, you will be charged in full for the room.-In the event of a debit or credit card information error, invalid credit/debit card, or insufficient account balance, you are responsible for the room charge.-We recommend that you carefully read the Aurora Villa's cancellation, pre-payment, and terms of no show before confirming your booking.
Potential Travel Restrictions Due to COVID-19, certain destinations are imposing restrictions on travel. Please be aware of any travel advisories, and check whether the travel authority in your destination has announced guidance before booking.
Please note: These policies apply to reservations made through Aurora Villa directly or third party agency. Guests who booked via online travel agents or other third parties are advised to contact their booking provider for information on their additional policies and for assistance.
Terms and Conditions
GENERAL TERMS ANDCONDITIONS
BOOKING POLICIES
TRANSPORTATION
The Aurora Villa does not provide shuttle service of any kind. However, you may contact our staff to assist you with booking a Taxi. Guests should make reservations two(2) or three (3) days in advance.
Our reservation contact number - 907-616-1661.Taxi company: Pioneer Taxi- 907 456-4000; owner Robert Hannon, Flat rate to or from airport $45
We strongly recommend you rent a Four Wheel or an AWD (All Wheel Drive) vehicle to the Aurora Villa during muddy or snowy road conditions to avoid a towing fee of at least $150 from towing company.
The Aurora Villa is not responsible for any car accident nor damaged / stolen property, regardless of location inside the Aurora Villa building or the parking lot.
CHILDREN
The Aurora Villa allows a child up to 6 years of age to stay for free when sharing a room with one or more paying adult(s), using the existing bedding.
Individuals above the age of 12 are considered as adults by the Aurora Villa.
As the parents, guardians, or chaperones of children you are personally and legally responsible for and must always supervise them.
For safety reasons, please do not leave children unattended in guest rooms or allow them to roam the hotel property unsupervised.
EXTRA BEDS
No extra beds available at the Aurora Villa.
ROOM OCCUPANCY
The total number of occupants in a room, including children, shall not exceed the maximum number of occupants permitted for the respective room types:
Deluxe 2 Queen Beds: up to 4 persons
Deluxe 1 King bed: up to 2 persons (one child under 6 allowed with two adults)
If you have any questions or clarifications regarding the Aurora Villa's Maximum Occupancy Policy, our staff will be happy to explain in detail. Please note that the Aurora Villa reserves the right to refuse entry to any additional guest exceeding the maximum occupancy allowed for that room type.
CHECK-IN /CHECK-OUT POLICIES
AGE REQUIREMENT
Guests must be 18 years or older with photo identification at check-in. Guests under the age of18 must be accompanied by an adult. The Aurora Villa reserves the right to check photo identification.
CHECK-IN /CHECK-OUT TIME
Unless otherwise stated in the specific rate plan terms and conditions, check-in time is after 3p.m. and check-out time is 11 a.m. Due to the COVID situation, we need to have enough time to clean and sanitize the rooms to ensure the health and safety of our guests. We follow this rule seriously to protect you and others, failure to checkout on time without approval will result in a $100 fine per 30 minutes.
EARLY CHECK-IN
For early arrival before 3 p.m., it is recommended to pre-book the room one day in advance with a full day charge.
EARLY DEPARTURE
In case of early departure, you will be responsible to pay the full remaining amount (room rate plus 8% tax) of the reservation.
LATE CHECK-OUT
Check out after 11:00 am will be charged an additional a night of room rate.
REVIEWS
Aurora Villa will not accept reviews which include:
Profanity, sexually explicit, hate speech, discriminatory, threats, violence Mention of full names, personal attack towards the staff Promoting illegal activities (e.g. drugs, prostitution)Sites, emails, and addresses, phone numbers, credit card details Politically sensitive comments.
PAYMENT POLICIES
CURRENCY AND TAX
Rates are in United States of America dollars plus 8% Aurora Villa tax fee, unless otherwise stated.
CREDIT CARD PRE-AUTHORIZATION
If you are using your credit card to guarantee your room reservation, the Aurora Villa may hold a full amount on your credit card prior to arrival. For non-refundable bookings, pre-payment will be charged to your card prior to your arrival.
INCIDENTAL DEPOSIT
A credit card security deposit of $100 per night per room will be required at check-in for incidental charges. In the case of cancellation or modifications to reservations made through sources other than directly with the Aurora Villa or the Aurora Villa website, the Aurora Villa recommends that guests first contact their source of booking for assistance before approaching Aurora Villa staff.
REFUNDS
If Aurora Villa agree to refund depending on policy and situation, please allow 2-3 weeks for refunds to be processed and credit back to your credit card.
GENERAL POLICIES
BREAKFAST
Breakfast temporarily stopped because such communal food presentations are the perfect setting for spreading viruses. we strive to find more long-term COVID-conscious solutions.
ROOM SERVICE
Room service will unfortunately be temporarily disabled as part of the contactless practice, any necessary assistant will be through reservation phone call.
SOCIAL DISTANCE
Maintain 6 feet of social (physical) distance between yourself and everyone, as well as wearing a mask.
DAMAGE TO AURORA VILLA PROPERTY
The Aurora Villa reserves the right to charge you and you hereby authorize us to charge your credit or debit card for the cost of rectifying damage or soiling, caused by accidental, deliberate, negligent or reckless act of you to the Aurora Villa's property or structure
DAMAGE TO MATTRESSES AND BEDDING
Damage to mattresses and linen including towels, mattress pads, sheets, bedspreads, blankets resulting from the use of body oils, make-up, shoe-polish, etc. will result in a charge for the special cleaning, repair or replacement of the damaged article.
LIABILITY
The Management assumes no responsibility for accidents, injuries, theft or loss due to any cause. By signing below, you are releasing Aurora Villa of any responsibility or liability claims.
QUIET TIME
10:00pm – 8:00am. Please be respectful of our other guests by keeping noise levels to a minimum and avoid all excessive commotion.
LOST & FOUNDPOLICY
Aurora Villa assumes no liability for lost, misplaced, stolen, or damaged valuables or belongings. However, any item, except for perishable items, left behind by our guests and found after departure by Housekeeping will be collected, logged in,and kept in a secure location. If you discover that you have left behind something of value to you, please call us at 907-616-1661 immediately and we will assist you in locating your lost item.
SAFE DEPOSIT BOX
Safe deposit boxes are not available, please carry valuables with you, The Aurora Villa shall not be liable for the loss of money or other personal valuables during your stay.
PARKING
Free private parking is available on site.
PETS
The Aurora Villa maintains a strict no-pets policy on its premises.
PROHIBITED ITEMS
The following items are not permitted in the Aurora Villa premises: Animals of any kind Flammable, explosive or otherwise hazardous materials Objects emitting a foul odor Unregistered firearms or other weapons Objects of an unusually large size or in unusually large quantities Articles related to use in gambling, prostitution, smuggling or other illicit acts Illegal drugs or other articles, the possession of which is prohibited by the laws of United States of America The Aurora Villa reserves the right to refuse entry to any guest found to be in possession of prohibited items. Guests shall be solely liable and responsible for all loss financial or otherwise, and damage that may be caused by such items.
VISITORS
Due to the current pandemic, visitor access to Aurora Villa and V-Lodge has been restricted. Only authorized persons and intention of approved visitors could be enter the building after they complete Aurora Villa Health Declaration Form and send it to our official email in 24 hours before the visit. Our goal is to keep you, our guests, and colleagues safe.
EQUIPMENT RENTAL
All guests, visitors, and equipment user agree to release and hold harmless Aurora Villa, related equipment rental facility, its employees, owners, affiliates, agents, officers, directors, and the equipment manufacturers and distributors and their successors in interest (collectively "PROVIDERS"), from all liability for injury, death, property loss and damage which results from the equipment user's participation in the snow sports for which the equipment is provided, or which is related in any way to the user of equipment, including all liability which results from the NEGLIGENCE of PROVIDERS, or any other person or cause.
HEALTH AND WELL-BEING POLICIES
SMOKING
The Aurora Villa does not allow smoking. Cigarettes, cigars, E-cigarettes, vaping, tobacco, marijuana, illegal drugs and any other form of smoking are prohibited in the Aurora Villa .There will be a $250 fee for thorough cleaning services charged to any non-smoking room that has been smoked in to restore it back to its original condition.
EXCESSIVE NOISE AND PARTIES
To ensure all guests enjoy the comfort and safety of the facilities we offer, the Aurora Villa upholds a strict zero tolerance policy towards commotion, excessive noise and parties. Any person found to be on our premises creating excessive noise, having a party, exceeding the numbers of permitted guests or otherwise causing a disturbance will be requested to leave the Aurora Villa without refund.
INAPPROPRIATE BEHAVIOR
Should any action by a guest towards our staff or otherwise, be deemed inappropriate by the Aurora Villa, or if any inappropriate behavior is brought to attention, the Aurora Villa reserves the right, after the allegations have been investigated, to take action against the guest which may result in, but not limited to, being asked to leave without a refund for any services incurred.
Any guests of the hotel who do not follow or comply with hotel policies, we the Aurora Villa, reserve all rights to refuse service and to evict without refund.
This is anon-exhaustive list of general policies upheld by Aurora Villa. Should you require any clarification on terms not stated here, please contact us directly.
The Aurora Villa reserves the right to add to, alter or amend any of the above terms, conditions and rules as and when it deems necessary.