Frequently Asked Questions
How do I make modification on my reservation
You can contact us to make any adjustment. Please note that you can only make modification or cancel your reservation before 21 days prior to your check-in date.
Does Aurora Villa has any shuttle service
We do not own any shuttle at the Villa but we can help arrange taxi for pick up and drop off. For you convenience, you can call Pioneer at 907-377-2376 in case you need more than transportation from and to Aurora Villa. They are more another happy to help guests of Aurora Villa.
When is the check-in time
The check-in time is at 3PM Fairbanks local time, self check in is available for mid-night check in. You will be able to find instruction from the front desk upon arrival.
Will I be able to see the Northern Light
There is no guarantee that the Aurora will appear and we have no control of which direction it will appear, it is all depends on northern light activity and the weather.
What is the average temperature in Fairbanks
With an average of about 16.3 °C / 61.3 °F, July is the warmest month. January is the coldest month, with temperatures averaging -23.1 °C / -9.6 °F. We highly recommend you to visit our website for temperature checking or do a general research before your trip.
Any tips to view the northern light
Please notes that we have a 10pm light out policy that every guests must either keep their room dark or close to curtains for reducing light pollution.
Do I have to rent a SUV if I choose to rent a car for transportation
An AWD vehicle is required to drive in and out the Villa's property, be ready to drive slow when driving on a snowy or muddy road.
If I am renting a car, do i have to charge my car battery overnight
If you rent a car from Fairbanks, you most likely not going to need to charge your battery. However, your other digital devices such as camera and phone may run out of battery quicker than in warm weather.
is pets allowed at the Villa
We have a no pet policy that no pet is allowed, except for service dog which each reservation is limited to only one service dog.
How many rooms in Villa is allowed for smoking
We do not allow smoking within our property, guests who get caught smoking with face a penalty fee.