Hello {{ticket.requester.first_name}},
Thank you for your business and patience. Our range hoods are designed to be user-friendly. Therefore, please see below if you are having issues with the motor for your range hood.
Please check:
1. the dampers are fully functional
2. please provide us a paper test video (please make sure the filters are installed)
https://www.youtube.com/watch?v=Hn2HACBIaJY