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- What benefits do I gain from being a Customer Portal user?
- As a Customer Portal user, you are able to:
- view your unit(s) information summary at My Property(s)
- Provide feedback/enquiry related to your unit(s) conveniently at Contact Us
- Lodge house defect complaint that within DLP period by submit the DRF at My Property(s)
- view cases (i.e. Enquiry/Feedback/Defect Rectification Request) lodged with CRM Property at My Cases
- What is DLP?
- DLP stands for Defect Liability Period.
- What is VP?
- VP stands for Vacant Possession.
- What is CL?
- CL stands for Clearance Letter.
- What is DRF?
- DRF stands for Defect Rectification Form. Purchasers can fill up this form to make a defect complaint in My Property(s)
- What is the next step after obtaining the Clearance Letter (CL) for your property?
- Do call our Customer Service Officer Township (CSOT) to secure an appointment for the handing over of your keys.
- How do I lodge a defect complaint?
- As a purchaser, you may lodge complain by any of the following channels:-
- By submitting an online defect rectification request by clicking on "Request for Defect Rectification" for the unit at My Property(s)
- By submitting a completed DRF form to your respective Customer Service Officer (CSO) at township
- By emailing us at crm.property@simedarby.com
- How do I view the status of my cases raised to CRM Sime Darby Property?
- You can view the status of all cases you have lodged at My Cases. The case statuses are:
- Pending - Case has been submitted
- In-Progress - Case is being attended to
- Closed - Case has been resolved
- *(Only shows cases up to 1 year old)
- Where can I get help on other issues?
- You can email us at crm.property@simedarby.com
- You can submit your enquiries via Contact Us
- You may also call our contact center @ 1-800-88-1118
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