Professional Attachments

Courses: The Digital State (7.5 ECTS, MSc), IT-Enabled Process Improvement (15 ECTS, MSc)

Key  Responsibilities: As a Teaching Assistant at ITU, I facilitate both undergraduate and graduate courses, engaging with over 100 students. I conduct discussions, workshops, and fieldwork assistance, ensuring the effective delivery of course material. I am responsible for leading exercise sessions, assisting in seminars, and providing personalized feedback on assignments and research projects. Additionally, I assist group projects, offering detailed feedback to help students achieve the Intended Learning Outcome (ILO) of the courses.  I also incorporate lectures with relevant experiences and research from my own work into course lectures to enrich the students' learning experience.
My role involves close collaboration with course managers, faculty members, and guest speakers to ensure seamless course delivery and the coordination of all course activities.

Skills Developing: Academic Mentorship | Research Facilitation | Educational Management Systsem (EMS) Management | Course Content Creation | Classroom Management | Group Project Feedback | Student Engagement Strategies |Data-Driven Decision Making

Courses: Science, Technology & Society (5 ECTS, BSc, Polytechnical Foundation, until Feb 25), From Analytics to Action (5 ECTS, MSc)

Key  Responsibilities: At DTU, I assist in delivering the abovementioned two courses, engaging with approximately 700 students for the former and 150 students for the latter. I facilitate reading seminars, guide classroom activities, and offer support during workshops and virtual sessions to ensure smooth course delivery. My role involves helping students with research projects, providing feedback, and ensuring they meet course objectives. Additionally, I collaborate with professors in supervising and evaluating exams, ensuring fairness and accuracy in assessment. I work closely with instructors to manage course content on the DTU Learn platform, ensuring it aligns with course goals and is accessible to all students.

As the primary point of contact between students and external stakeholders such as case companies, I facilitate communication, ensuring that project requirements and expectations are clearly understood by all parties involved.

Skills Developing: Academic Mentorship | Research Facilitation | Educational Management Systsem (EMS) Management | Course Content Creation | Classroom Management | Group Project Feedback | Student Engagement Strategies |Data-Driven Decision Making

Key Responsibilities: As an IT Support & Team Lead Assistant at Redeem Tech, I provided IT support by executing remote tasks such as network troubleshooting, system setup, and technical issue reporting. In addition to hands-on technical work, I led and coordinated a team of virtual assistants during large-scale projects, ensuring smooth workflow management and efficient IT requirement analysis for clients. My role involved analysing IT transitions, recommending suitable IT products, and assisting in the evaluation of IT infrastructure. In addition, I was also responsible for visiting the clients and delivering the client's requirements to the concerned department (Developer Team), and also ensuring the commissioning, operation and project finalisation.

Skills Developed: Remote IT Support & Management | Leadership | Requirement Engineering | IT Infrastructure Analysis | Workflow Coordination | Project Management 

Projects Worked On:
✓ Managed and configured Cisco network switches for multiple clients,
✓ Conducted IT requirement analysis for client's tech transition,
✓ Reported technical errors and proposed solutions,
✓ Recommended IT products and software based on client needs.

Key Responsibilities: As a Senior Executive Engineer, I facilitated communication between cross-functional project teams and stakeholders, preparing technical proposals and reports. I led technical teams through comprehensive requirement analysis, system development, and testing. My role also involved providing post-launch support and addressing client queries to improve overall satisfaction. I was responsible for identifying and resolving technical issues in deployed systems, ensuring optimal performance. Additionally, I provided client consultations and training on IT systems to ensure smooth system adoption and long-term success.

Skills Developed: Leadership | Project Management | Client Support | IT Management | IT Consultancy

Projects Worked On:
✓ Enterprise Management System (EMS) Deployment: Led the requirement analysis and feasibility study for a comprehensive EMS, ensuring seamless integration with existing workflows and optimizing operational efficiency.
✓Clinical ERP System Implementation: Managed the end-to-end technical support and post-launch assistance for a clinical ERP solution, streamlining hospital and patient data management.
✓ System Performance Optimization: Identified and resolved technical bottlenecks in deployed IT systems, enhancing usability and efficiency for clients.
✓Client-Specific Customizations: Collaborated with stakeholders to develop tailored ERP solutions based on unique business needs, improving adoption and functionality.
✓Technical Training & Support: Provided hands-on training to end-users and IT teams, ensuring a smooth transition and long-term sustainability of deployed solutions. 

Key Responsibilities: At Axis International, I conducted in-depth technical studies for tender-based projects, determining the appropriate products and solutions required. I was responsible for preparing project proposals and comprehensive reports, ensuring clarity and alignment with project objectives. Additionally, I served as a technical team member, delivering user training and providing after-sales support to ensure smooth post-implementation operations and client satisfaction. During my time at Axis, I completed multiple projects, primarily serving law enforcement agencies such as Bangladesh Police, RAB, DGDP, COD, and other ministries and public clients, including BRAC.

Skills Developed: Project Analysis | IT Management | Vendor Management | Technical Consultation | Proposal Writing | User Training

Projects Worked On: