Support

Support

Need a hand with Ask AI? We're here to help.

What can we help with

• Billing guidance — questions about Pro subscriptions, credits, and charges

• Bug reports — something not working as expected

• Account and subscription issues — access, renewals, and status

• Feedback and feature requests — tell us what you'd like to see next

Contact us

Email and we'll get back to you as soon as we can. To help us resolve your issue faster, please include:

• Your macOS version and app version

• A short description of the problem

• Steps to reproduce it, and a screenshot if relevant

A note on billing and refunds

Subscriptions and in-app purchases for Ask AI are processed by Apple through the App Store. Refunds, billing disputes, and payment method changes are handled directly by Apple. You can request a refund and manage your subscription through your Apple Account settings or at Apple's official support pages. We're happy to provide guidance, but we can't process App Store refunds on Apple's behalf.