The purpose of the Arumgames Mobile Cash Policy (hereinafter referred to as the "Policy") is to define the matters to be observed by the company, ARUMGAMES Co., Ltd. (hereinafter referred to as the "Company"), and the game users in relation to the charging, purchase, use, and refund of "Cash" required for using the mobile game services operated by the Company. (For generality, the term "Ruby" is referred to as Cash in this Policy.)
Cash: Refers to virtual currency used to purchase paid content within the mobile game service.
Charging: Refers to the act of a game user selecting a payment method designated by the Company and making a payment to obtain a certain amount of Cash. Designated payment methods include Tstore (SK Planet), App Store (Apple Inc.), Play Store (Google Inc.), etc.
Purchase: Refers to using charged Cash to acquire items or access game services provided by the Company.
Refund: Returning charged Cash based on the refund criteria set out in Article 8, via cash, credit card reversal, or other means.
Minor: For the purposes of this Policy, a minor is defined as a person under the age of 14 as of today.
Game User: A person who has entered into a user agreement with the Company to use the mobile game service and has been granted an ID and user number.
Termination: Refers to the cancellation of the service agreement or withdrawal from the game.
Event Cash: Cash given for free due to events, compensations, or other company policies, with a usage period designated by the Company.
Paid Content: Refers to paid services provided by the Company, such as paid items.
The Company may revise this Policy within the scope not violating applicable laws such as the Act on the Consumer Protection in Electronic Commerce, Framework Act on Policies, Game Industry Promotion Act, Act on Promotion of Information and Communications Network Utilization, and the Digital Content Industry Promotion Act.
If the Policy is amended, the Company will announce the changes on the initial game screen or through email, SMS, or in-game messages at least 7 days in advance (30 days for material changes), and continue the notice for a considerable period after the effective date.
Users have the right to disagree with the amended policy. If no explicit consent or refusal is provided before the effective date, the user is deemed to have agreed to the changes.
If a user disagrees with the amended Policy, the user or the Company may terminate the service contract. If technically and commercially feasible, the Company may continue providing services based on the previous policy.
The Company will clearly display the following information on the initial screen of the paid service:
Name, type, and description of the paid service
Price
Service period
Once purchased, paid service rights are immediately granted to the user's in-game character and can be used during the service period.
Information and usage conditions are as follows:
Provider: ARUMGAMES Co., Ltd.
Conditions: As indicated on the in-game purchase page
Rating: As indicated on the website or in-game
Period: As indicated on the in-game purchase page
Price: As indicated on the in-game purchase page
Delivery: As per Article 4 of this Policy
Withdrawal/Cancellation/Overpayment Refund: As per this Policy
Damage Compensation / Complaints: As per Operational Policy
Contact: help@arumgames.com
Only users of the Company’s game services may charge Cash.
Cash can be purchased through specific payment methods and are subject to the policies of each provider.
Consent is required for charging. Payment data may be shared with payment agencies for processing and settlement.
Depending on the user's device and app store, prices may vary, and purchase charges will follow the respective policies of the platform, telecom provider, or app store.
Minors’ purchases may be restricted unless they are within the scope of property approved by a legal guardian or if the minor misrepresented their age.
Payments are governed by the policies of telecom providers or app stores.
Limits may apply based on provider or government policies.
The Company may restrict services if fees are unpaid.
The Company bears no responsibility for third-party misuse due to user negligence, such as failing to enable passwords.
If a user violates this Policy, the Company may restrict or terminate service use without notice, in accordance with the Operational Policy.
Refunds may be requested via customer support if:
Charged Cash cannot be used due to service issues fully attributable to the Company (excluding scheduled maintenance)
The user cancels the service and unused paid Cash remains
Other cases deemed necessary for consumer protection by the Company
Refunds are made based on unused paid Cash, excluding a 10% fee. (No refund for amounts ≤ KRW 1,000. If payment cancellation is possible, it will be preferred.)
Refunds are not possible for:
Cash charged using gift certificates (e.g., Tstore culture gift cards)
Event Cash or other free Cash
Cash not directly charged by the user
To request a refund, users must submit: ID, bank account copy, deposit proof, payment receipt, and possibly an explanatory letter. Refunds are processed within 3 business days after confirmation.
App Store payments follow the App Store’s refund policy. Users must request refunds directly unless the Company can mediate.
Withdrawal of purchase is allowed within 7 days for eligible content. Limitations apply to:
Items used immediately after purchase
Bonus-reward items
Partially used bundle items
Capsule/random items opened
Refunds are made within 3 business days from the withdrawal or termination request. Delays may occur for payment methods requiring deposit confirmation.
Users may withdraw if the service differs from advertisements or contract terms—within 3 months of purchase or within 30 days of discovering the issue.
Overpayments are refunded via the same method.
If the Company is at fault, a full refund is made.
If the user is at fault, refunds follow Article 6.
If the Company refuses a refund, it must prove the charges were valid.
Cash expires after one year of inactivity.
Event Cash may expire earlier per Company policy.
The Company will compensate for service-related data loss caused by critical defects through restoration or Cash recharging.
No liability for damages not caused by the Company.
In cases of service change or termination, 7-day notice is given, and compensation is made to users with remaining usage rights.
Damaged paid content will be compensated with equivalent content or Cash.
Users are responsible for managing their own payment information.
Any misuse by third parties due to negligence is the user's responsibility.
The Company will not share user information without prior consent, except for billing or legal reasons.
The Privacy Policy applies for personal data handling.
The Company is not liable for service suspension due to force majeure (e.g., disasters, war, government regulations, strikes).
Not liable for damages caused without fault or due to user/third-party errors.
Not liable for expected profits, personal device issues, or network failures beyond its control.
Service time restrictions due to laws or government policy are not the Company’s responsibility.
Disputes are resolved through mutual agreement.
If unresolved, jurisdiction is based on the user’s address at the time of filing; otherwise, the competent court under applicable laws.
Matters not specified in this Policy follow the Company’s Terms of Use and related policies.
Privacy-related matters follow the Privacy Policy.
Unspecified matters are governed by applicable laws and commercial customs.
Supplementary Provision
This Cash Policy shall take effect from October 7, 2019.