Arlo Camera Setup - FAQS (Frequently Asked Questions)
1. How Do I Set Up & Install My Arlo Camera?
Download and install the Arlo secure app. Scroll down to the bottom of the screen and click Add new device. Choose cameras.
● Press the sync button placed inside of the camera and click Continue.
● Select and name your camera and tap Continue.
● Keep positioning your Arlo camera and tap on the Finish button.
2. How do I connect an Arlo Camera without a base station?
You don't need a base station to connect the Arlo Q and Arlo Q plus camera. These cameras directly connect to your Wi-Fi router.
3. How do I connect My Smartphone to the Arlo Essential Camera?
Download and launch the Arlo app or sign into your Arlo account on the official web address my.arlo.com. Click on the + icon or click Add device. Tap or click on the Arlo Q. Choose your connection type.
4. Do Arlo cameras need Internet connectivity to stream videos?
Yes, all Arlo cameras require high-speed connectivity, but each of the Arlo cameras uses a different amount of bandwidth. The bandwidth used is measured on a per-camera basis.
5. Can I use Arlo cameras without Subscriptions?
Arlo Ultra, Ultra pro 3, and video doorbell devices come with the free Arlo trial plan. If the trial plan expires, purchase an Arlo Smart subscription. Without an Arlo smart subscription, you are still able to add up to 5 cameras to your Arlo account live streaming, audio notification, and receive motion.
6. How long does the Arlo camera's battery last?
Arlo wire-free camera batteries stay for approximately 3-6 months with the average user. Plus, baby cameras do not use any batteries.
7. How long does Arlo keep your video streaming?
Your video clips save to the Arlo library for at least 30 days after recording. If you use more than 5 cameras, you may need to add a single-camera plan for additional cameras.
8. Why can't I log in to the Arlo account?
In some cases, the settings of your browser session are corrupt. Closing and reopening your browser clear these issues.
9. What is an Arlo camera dashboard?
The Arlo camera dashboard is the main screen that displays when you open the Arlo secure app. This dashboard is customizable and allows you to add widgets for Arlo devices.
10. How can I Access My Arlo camera back online?
If your Arlo camera is offline after you switched to the new router or made any changes to your Internet network. Press and release the Sync button on the Arlo smart hub or base station. Your Arlo camera goes online and starts operation.
11. How Do I reset my Arlo offline camera?
You need to unplug the Arlo camera from the power source and plug it back into this. Wait for 5 minutes for the camera to restart.
12. How Do I reset my Arlo camera manually?
Press, hold and release the sync button after 15 seconds. Wait to ensure that your Arlo camera LED starts blinking blue after 15 seconds. Now your camera is reset to factory default settings.
13. Why did my Arlo camera stop working?
Your Arlo app stops working might be for a poor internet connection, because you're using an outdated operating system.
14. Is Arlo worth buying for home security?
Most professionals recommend Arlo's camera for stellar video quality and ease of installation. The Arlo camera comes completely wire-free with advanced features like color night vision and high-quality nighttime footage.
15. Do Arlo Cameras record all day and night?
Arlo Ultra, Arlo ultra pro 2, and Arlo Q plus cameras are suitable for recording 24*7 non-stops to the cloud storage.
16. How Do I connect with Arlo Support?
You need to log in to your Arlo app, go to the settings > support, then choose the Arlo product you would like to get support for the issue.
17. Why is my Arlo camera not working?
To troubleshoot the issue, unplug the Arlo go camera, remove the battery and reinsert the battery. Now check the status of your LED behavior.
18. How Do I get my Arlo camera to record motions?
Go to the rules section, tap or click on the pencil icon next to the rule you want to change. Then you must need to enable or disable the motion detection settings from your camera.
19. Why is my Arlo Floodlight Camera not recording?
If your trial subscription plan ends and you have not renewed your subscription, the Pro 3 floodlight camera stops working and not recording videos. Purchase your subscriptions to restart your camera recordings.
20. Why is My Camera showing offline?
Sign out of your Arlo app on your mobile device or web browser and log back in again. If you still face the offline issue in the Arlo app, you need to speak with our support team to assist you.
21. Can I Reboot the Arlo camera remotely?
You won't need to restart your Arlo cameras remotely as you need to use the same Wi-fi network for your camera.
22. How do I Make My Arlo Camera Active?
Tap Settings> subscription>Manage camera status. Must activate your cameras by restarting your subscriptions.
23. Does my Arlo camera work with Android or iPhone?
Yes, the Arlo camera secure app works with android or IOs phones. You can download and install the app from the App Store or Play Store.
24. Does the Arlo secure app have any camera limit?
You can stream at least 15 Arlo cameras at the same time. But it all depends on the setup and your Arlo subscription plan.
25. How many smartphones are able to access Arlo cameras?
The Arlo cameras allow only one registered administrative user per account. In addition, you can add friends to your Arlo account. Your friend has limited access to some of the settings and features of your Arlo accounts.
26. What would happen if I didn’t buy a subscription to Arlo plans?
Without the Arlo secure plan or a trial subscription plan, you will not access the features of the Arlo accounts such as cloud recording, smart notification, and alarm detection.
27. How long will I use the trial plan?
When you purchase the subscription plan with a 3-month trial, the subscription plan activates after you set up the Arlo device to the Arlo app. Some of the Arlo products come with a 1-year trial pack.
28. Is Arlo's camera safe & secure?
Security of your home is Arlo camera's priority. Arlo designs to maintain the highest level of security to secure your videos private and securely stored in the cloud.
29. Is New Arlo camera app free?
Yes, Arlo secure app is free to download from the App store or play store and you can sign up for a free subscription for a 30-day trial pack.
30. Which devices are compatible with Arlo cameras?
Arlo devices are compatible with Amazon Alexa, Apple Home kit, and Google Assistant. Using the Arlo devices with the cameras with this system will allow you to customize your home security experience.
31. How far do we need to position Arlo's base station?
You can place your Arlo camera at least a maximum of 300 feet from your Smart Hub or base station.
32. How to zoom the Arlo camera recordings?
With Auto-zoom and tracking and motion detection activated into your, the Arlo camera zooms on objects in the video. It also monitors their movements while objects are within the camera's field of view.
33. Can an Arlo camera see in the dark?
Yes, the Arlo cameras exhibit an array of red dots around the camera lenses when their infrared LEDs are blinking. This LED aid allows the camera to view images with the night vision capability of the Arlo cameras.
34. Why is my Arlo camera not charging?
Try removing and reinserting the Arlo battery and power adapter cable to check why your camera is not charging.
35. Does Arlo's camera work with Windows?
Well, motion detection doesn't work through the windows.
36. Can I use an Arlo Go camera without a SIM card?
No, your Arlo Go 2 camera requires an activated SIM card with mobile data to access the mobile network.
37. Can I use Arlo without a hub?
An Arlo Smart Hub or base station is optional. You can connect your floodlight camera directly to your home router's wi-fi network.
38. How does Arlo work with Alexa?
With Alexa, you can access your Arlo camera using voice commands. You can use the Arlo skills to show the live stream of your cameras on your connected devices.
39. Do Arlo cameras record sounds?
Yes, all the Arlo cameras except Arlo Wire-free cameras can record video with audio. The Arlo wire-free cameras can only record video without audio.
40. Do Arlo cameras use end-to-end encryptions?
Data is automatically encrypted when sent from a camera to a company's servers by Ring, Google's Nest, or Arlo. In case the hackers gain access to those servers to safeguard the camera recordings.