Account Deletion

ARK Account and Data Deletion Request

ARK provides users with a way to request deletion of their account and associated data.

This page is the official web-based method for requesting full account deletion and deletion of the data associated with your ARK account.

How to request deletion

To request deletion of your ARK account and associated data, please contact us using the support method below:

Email: rahmuh09@gmail.com
Subject line: Delete My ARK Account

Please include the following information in your request:

• Your registered email address

• Your registered phone number

• Your store name, if applicable

• Any other information needed to help us verify that you are the account owner

We may ask you to complete a verification step before processing your request in order to protect your account and data.

What happens when you submit a deletion request

If your request is verified and approved, we will delete your ARK account and the data associated with it from our active systems.

This includes, as applicable:

• Account profile information

• Store profile information

• Inventory and product records

• Stock history and stock adjustments

• Sales, bills, returns, and exchanges

• Expense records

• Customer credit, loans, and repayment records

• Supplier balance or debt records

• Notifications and synced business records

• Other data associated with your use of the app

Backup retention

As part of our backup and disaster recovery policy, deleted account data may remain in secure backup systems for up to 90 days after the deletion request is completed.

During this backup retention period:

• the deleted data is not available for normal app use

• the deleted account remains deleted from active systems

• backup copies are retained only for security, integrity, and disaster recovery purposes

If backup data is not required for a verified restoration event during that retention period, it will be permanently deleted or overwritten after the 90-day backup retention period.

Partial deletion

At this time, ARK does not provide a separate process to delete individual categories of app data without deleting the account. To remove the full account and associated data, you must submit a full account deletion request.

Processing time

We aim to process verified deletion requests within 30 days of successful identity verification.

Contact

If you have questions about account deletion or your data, please contact:
rahmuh09@gmail.com

2. Exact privacy policy deletion section

Use this as a section inside your privacy policy.

Account Deletion and Data Retention

If you create an account in ARK, you may request deletion of your account and the data associated with it.

Users can request account deletion through the deletion method provided by ARK. The web-based deletion request page is the official external method for requesting full account deletion and deletion of associated data.

When we process a verified account deletion request, we delete the user’s account and associated data from our active systems. This may include:

• account and profile information

• store information

• inventory and stock records

• sales, bills, returns, and exchanges

• expenses

• customer credit, loan, and repayment records

• supplier balance or debt records

• notifications and synced business records

• other account-related usage data associated with the app

At this time, we do not offer a separate process for deleting individual categories of data without deleting the account. Users who want all associated data removed should submit a full account deletion request.

Backup retention

As part of our backup and disaster recovery policy, deleted data may remain in secure backup systems for up to 90 days after deletion from active systems.

During this period:

• the deleted account remains removed from active systems

• the retained backup data is not used for normal business operations

• access to backup copies is limited to security, integrity, and disaster recovery purposes

If backup data is not required for a verified restoration event during that retention period, it is permanently deleted or overwritten after the 90-day period.

Verification and processing

To protect users and prevent unauthorized requests, we may require account ownership verification before completing deletion. We aim to process verified deletion requests within 30 days of successful verification.